Jump to content

- - - - -

New UPS XML Shipping Module available

  • Please log in to reply
2422 replies to this topic

#2421   zoomnbyu



  • Members
  • 44 posts
  • Real Name:Todd Santoro
  • Gender:Male
  • Location:Omaha, NE

Posted 18 January 2016 - 22:03

Understand that this seems to be the issue that won't die but looking for some help to come from a slightly different direction.  We have shipments that are over 150lb.  All I want to do is edit the error to have the customer call us.  I've looked through several of the php files focusing on those in the english folder and searching through the forum without luck.  Any suggestions on where to find the error text?

#2422   zpupster

  • Members
  • 303 posts
  • Real Name:craig

Posted 20 January 2016 - 23:55



I am using osc234 bootstrap and UPSXML_v1_5 on our website.


everything has been working great.


today i received errors when 3 customers ordered.

UPSXML Rates Error: : experienced by customer with id 784 on 2016-01-20 16:11:24

Error from cURL: Error [35]: error:1407742E:SSL routines:SSL23_GET_SERVER_HELLO:tlsv1 alert protocol version experienced by customer with id 784 on 2016-01-20 16:11:24

 i received an email from ups 

Security Upgrade Required for UPSĀ® Developer Kit APIs

Action is Required

UPS is in the process of upgrading communication security protocols for all web-based applications, including UPS Developer Kit Application Programming Interfaces (APIs), which are used to integrate UPS functionality into your website and applications.

Effective January 26, 2016, the UPS test environment will require the TLS 1.2 security protocol, and will be available for your system testing.

Effective May 31, 2016, UPS will require the TLS 1.2 security protocol in production. After that date, any communication requests submitted to UPS using older protocols (TLS 1.1 or earlier) will fail.

NOTE: From January 19 through May 31, 2016, you may see intermittent failures for any non-compliant transactions.

Please contact your company's IT department or your development team to ensure that any security protocols currently used meet the TLS 1.2 requirement. If you have Java enabled, you must be using version 1.7 or higher to use TLS 1.2. 

as for my troubleshooting i double checked my ssl certificate and everything is fine.


i need some suggestions,



#2423   Irin

  • Members
  • 870 posts
  • Real Name:Irina
  • Gender:Female
  • Location:Texas

Posted 29 January 2016 - 16:27



I'm using UPS XML v1.5 with dimensional support on osc v2.3.4, php v5.6.15. The problem is that package dimensions are not saved in the database, shipping_boxes_used table is empty. I checked the installation steps, and they seem to be correct.


Any help is appreciated.


I still can't get package dimensions to save in the database. The table is empty. Please help! Thanks.