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#2381   Loi Han

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Posted 22 August 2014 - 04:59

Any one can help on this error message from UPS

"UPSXML Rates Error: 111210: The requested service is unavailable between the selected locations. experienced by customer with id  on 2014-08-22 03:31:26"

I have install UPSXML version 1.4.0.1 on OScommerce 2.3.4



#2382   TomB01

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Posted 26 September 2014 - 13:37

I am getting similar messages through my e-mail specified for debug errors in the Admin config for UPS XML.  This seems to happen with every order I receive, although the orders appear to complete successfully each time.  I haven't had any complaints, either, although no one has actually selected UPS as a shipping option (I also have USPS Rate and FedEx).  When I use my test accounts and go through all the way to the payment page, I get no error messages whatsoever - even when I select UPS.

 

Does anyone have any ideas?  Here's what I keep getting with each order - sometimes in multiples:

UPSXML Rates Error: 111210: The requested service is unavailable between the selected locations. experienced by customer with id  on 2014-09-25 23:54:22

 

UPSXML TimeInTransit Error: 270032: Invalid Destination Postal Code and City experienced by customer with id  on 2014-09-25 23:54:20



#2383   kymation

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Posted 26 September 2014 - 21:01

That indicates that UPS doesn't like the customer's zip code, or perhaps yours. It will not show a UPS quote, so the customer will never see UPS as a choice.

 

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#2384   TomB01

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Posted 27 September 2014 - 14:29

That indicates that UPS doesn't like the customer's zip code, or perhaps yours. It will not show a UPS quote, so the customer will never see UPS as a choice.

 

Regards

Jim

Yes, but that means you have to conclude that every customer is unable to correctly put in a zip code - or, that I don't know my own zip code.  This seems to happen without exception, but the orders conclude with success and without error from USPS.  Every time I test it with various zip codes, no error messages like these are generated. 



#2385   kymation

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Posted 27 September 2014 - 18:00

This module is working on many stores. I just checked my test store and it returned a quote. The only thing I can say is that yo have done something wrong. That's as far as I can go from here.

 

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#2386   TomB01

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Posted 17 October 2014 - 15:35

OK, I finally figured out what was going on:

 

If a customer uses the Paypal Express Checkout at the shopping cart and they have not logged in or created an account at the OsCommerce store, then the shipping options are calculated in the background before transferring to Paypal.  This is because I've also found out that if Paypal Express Checkout is used and you are using your own OsC shipping modules (I have USPS, UPS and FedEx), the default shipping method is calculated and added into the order total before transferring to Paypal.  However, the calculations are also done for all of the other shipping rates/modules you have enabled.  That is where the e-mail debug errors with my UPS module come in.

 

Paypal apparently does not check for complete addresses.  Many times, I will have international customers who may not have entered a state/province.  This puzzled me also, because there's no way you can do this if you use OsC because the input forms check for the entry.  On the other hand, a Paypal Express Checkout can bypass all of this and use the customer's Paypal address to calculate the shipping through the OsC shipping modules.  UPS shows an error because it cannot calculate the shipping without a state/province, whereas USPS does.  I don't know about FedEx because I don't have the error checking turned on and sending me e-mails.

 

Anyway, the other issue is that the default shipping (set to lowest) is not my choice for some products.  I guess I will edit the shopping_cart.php file to completely remove the "Check Out with Paypal" button on the shopping cart page.  It is standard in OsC 2.3.4 and I wanted to use the complete features, but I guess this won't work unless I enable the shipping calculations on Paypal.  I don't want to do that because their shipping only uses simple estimated rates per weight instead of directly interfacing with a shipping provider's rate server.

 

I hope that all makes sense and it helps someone. :blush:



#2387   joli1811

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Posted 17 October 2014 - 15:54

Why not just disable express and use paypal standard?


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#2388   TomB01

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Posted 17 October 2014 - 16:21

Why not just disable express and use paypal standard?

Paypal Standard doesn't take credit cards.

 

I may have to do that, though, because I can't find what file enables the HTML for the  "- OR-" and "Check Out with Paypal" button in the shopping_cart.php. :(



#2389   TomB01

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Posted 17 October 2014 - 16:55

This thread explains how to do it:

http://forums.oscomm...heckout-bottom/

 

Harald confirms that a customer is forced to return to the OsC store if Paypal finds no shipping costs (Instant Update must be Disabled in Admin).  This confirms my experience with 2.3.4, because other than the UPS debug error messages, I have not had any customer complete a checkout without shipping.

 

So maybe after all of this, I'll simply disable the debugging feature on the UPS module. ;)



#2390   TomB01

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Posted 11 November 2014 - 14:26

OK, I received this "Tech Alert" today from UPS:

UPS® Developer Kit APIs Migration

As a valued partner, we want to ensure that as we approach the busiest season of the year, we continue to meet your company needs.

This message is to inform you that you are currently using UPS Developer Kit APIs in the Customer Integration Environment (CIE), which is not intended to perform as the UPS® production environment. To avoid slow response times or planned outages, please migrate to the UPS production environment by November 25, 2014.

If you have questions regarding this migration, click here to contact UPS Developer Kit Support.

 

 

Looking at my Access Key Confirmation on UPS, it shows that I still have "Test" access for the following:

 

Select APIs:
Locator - Package
Pickup - Ground Freight
Rating - Ground Freight
Shipping - Ground Freight

 

 

I don't ever have local pickup, but all of this is leading me to enter values for "Pickup Confirmation," "Bill Of Lading Number," and "Rate Value."  I don't have a clue for any of those.

 

Is any of this a concern?  Should I make up some values to put in those fields so that I can get Production API access for these features or what?

 

EDIT: Sorry about this formatting, IE is really squirrelly using this forum.


Edited by TomB01, 11 November 2014 - 14:32.


#2391 ONLINE   Supertex

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Posted 11 November 2014 - 19:41

Paypal Standard doesn't take credit cards.

 

I may have to do that, though, because I can't find what file enables the HTML for the  "- OR-" and "Check Out with Paypal" button in the shopping_cart.php. :(

?>
  <p align="right" style="clear: both; padding: 15px 50px 0 0;"><?php //echo TEXT_ALTERNATIVE_CHECKOUT_METHODS; ?></p>
<?php
      reset($initialize_checkout_methods);
      while (list(, $value) = each($initialize_checkout_methods)) {
?>
  <p align="right"><?php // echo $value; ?></p>
<?php

catalog/shopping_cart.php  Mine is modded, so I'd say look around line 200 or so.  I just commented out the echo.



#2392   joli1811

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Posted 11 November 2014 - 20:27

Paypal Standard doesn't take credit cards.

 

I may have to do that, though, because I can't find what file enables the HTML for the  "- OR-" and "Check Out with Paypal" button in the shopping_cart.php. :(

Unless I am mistaken normally paypal standard does take credit cards if you have set up PayPal Account Optional under profile/selling prefernces

 

This may depend on what country you are registered in by me I can accept credit cards.

Regards

Joli

 

in your paypal settings


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#2393   TomB01

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Posted 11 November 2014 - 22:04

Geez guys - thanks, much, but that was my problem 3 weeks ago and post #2389 up there fixed it.

 

No offense, but what about the issue that popped up today?  Do I need to worry about UPS telling me that I still have "test" access for parts of the API that don't appear to be used?



#2394   chemist4

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Posted 09 December 2014 - 21:39

OK, I received this "Tech Alert" today from UPS:

 

 

 

UPS® Developer Kit APIs Migration

As a valued partner, we want to ensure that as we approach the busiest season of the year, we continue to meet your company needs.

This message is to inform you that you are currently using UPS Developer Kit APIs in the Customer Integration Environment (CIE), which is not intended to perform as the UPS® production environment. To avoid slow response times or planned outages, please migrate to the UPS production environment by November 25, 2014.

If you have questions regarding this migration, click here to contact UPS Developer Kit Support.

 

 

I received the same email, more than once, but I have always had the UPS XML module set for production. When I asked the people at UPS what that was about they told me I should be accessing a different server URL. So, where do I change that?



#2395   kymation

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Posted 09 December 2014 - 21:50

The URL is coded into the module. The current module calls production.shippingapis.com, which is what the current USPS Developer's Guide says to use. What did they tell you to change it to?

 

Regards

Jim


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#2396   burt

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Posted 09 December 2014 - 22:01

If I recall correctly;
  
$this->host = ((MODULE_SHIPPING_UPSXML_RATES_MODE == 'Test') ? 'wwwcie.ups.com' : 'onlinetools.ups.com'); 
HTH

Edited by burt, 09 December 2014 - 22:01.

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#2397   kymation

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Posted 09 December 2014 - 22:36

@burt is right; I was looking at the wrong module. I'm fighting with the USPS again and forgot where I was.

 

Regards

Jim


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