Jump to content



* * * * * 1 votes

How to start up ecommerce site


This topic has been archived. This means that you cannot reply to this topic.
16 replies to this topic

#1   gbrad

gbrad
  • Members
  • 1 posts

Posted 16 June 2003 - 07:34 PM

I am as new to ecommerce as one can possibly be.  And I was just wondering how one goes about processing a credit card order once received.  What's the basic process that goes on while processing an order?  Do I need any kind of permit or lisence to do so?  I have a shared SSL certificate.  Will it just be deposited into a specified bank account?  Thanks for your time.

#2   philbish

philbish
  • Members
  • 21 posts

Posted 16 June 2003 - 08:39 PM

You need a merchant account for the CC processing. You might just use paypal for a little bit as you build your store and then move to a merchant account. The shopping cart keeps track of what they put in it... Then when they check out you get sent a list of all the items they need. It is stored in the database somewhere and probably in an email u get. You will probably need a resellers permit (get one from your state), and an federal tax ID # (EIN - employer identification #). Search around on google for this... I got mine over the phone from the IRS :)

I too have a shared SSL... With the merchant account,... the funds take a few days to clear and they are then put into your bank account.

Beware of credit card fraud... be sure to search the forum for credit card fraud issues.

Hope this helps and let me know if you need any more help. What do you plan on selling?

#3   cash119uk

cash119uk
  • Members
  • 13 posts

Posted 20 June 2003 - 01:32 AM

Hi guys, I'm a newbiew too...Could anyone plase tell me what is "shared SSL", and is it necessary that a site have ssl enabled ?

Thank u...

#4   jpf

jpf
  • Members
  • 977 posts

Posted 20 June 2003 - 02:16 PM

Quote

Hi guys, I'm a newbiew too...Could anyone plase tell me what is "shared SSL", and is it necessary that a site have ssl enabled ?

Thank u...

A "shared SSL certificate" is a certificate not owned by you but buy a 3rd party (typically your ISP or payment gateway providers) who has a domain/site wide certificate that he shairs with certain people(members, customers).

A SINGLE SSL certificate is for a SINGLE web site: IE: www.store.mywebsite.com but is invalid for www.mywebsite.com or www.test.mywebsite.com or www.test.store.mywebsite.com.

A Domain/shared SSL certtificate (cost musch more $$$$ than a single) is vaild for *.mywebsite.com  thus it would be valid for www.mywebsite.com AND www.test.mywebsite.com, www.test.store.mywebsite.com. www.store.mywebsite.com - as many as you could fit in one server (multi servers?)

Thus if you have www.mystore.com and your ISP (say www.myisp.net) has an available shaired SSL certificate (at www.myispstore.com)  he may set you up as www.mystore.myispstore.com but only if you will have "purchased" the hosting package from and setup by www.myisp.net that included this feature.

Second part....

SSL is not required (but is HIGHLY suggested) - OSC can use a single non-SSL site.  However then ANY information like CREDIT CARDS NUMBER can not be send encripted and could be read by ANY device (server, router, packet sniffer device, local networked PC on the LAN,  your ISP, anyone PC who is also on the same node on the Cable DSL line as the customer is on - ie: your next door neigbour.) between the customer's PC and your website.

Not may people would purchase via CREDIT CARD/ONLINE CHECK/E-CASH/PAYPAL etc... with out SSL.

Some payment processor/gateways have a shaired SSL to collect this information - thus you may not need your own.  However people do like SSl even to collect personal info like addresses, phone numbers, email addresses... All of which if not done under SSL could be readable.

You can self issue a SSL - however then a screen in IE/OPERA/NETSCAPE etc... will come up on anyone tring to access your SSL site -

MS-IE AS A MIN SSL ERROR would say:

Security Alert

....there is a problem with this site's security certificate. View the certificate to determine weather you want to trust the certifying authority.
....
Do you want to proced?

Click "View Certificate" and you get:

This certificate cannot be verified up to a trusted certification authority.....

(AT THIS POINT THE CUSTOMER CAN "INSTALL" THIS CERTIFICATE AS A TRUSTED SITE AND WILL NO LONGER GET THIS SSL ERROR.)

Most people will get the heck out your site if they see this - there is no way around this unless you get a "trusted" SSL certificate.

#5   cash119uk

cash119uk
  • Members
  • 13 posts

Posted 20 June 2003 - 06:11 PM

thanks to jpf...some more questions...
1. if a site use only the PayPal payment mechanism, is SSL required ? I mean no credit card info. will be transmitted between the client, server, & PayPal...Is my thought right ?

2. If I wanna build a commerce site using payment mechanism such as PayPal, need I create an account in the U.S. banks ? Or any accounts in Intl. banks that can process many currencies ?

3. I wanna sell health care foods online...Any suggestions or any sites sell foods ?

Thanks again...

#6   jpf

jpf
  • Members
  • 977 posts

Posted 20 June 2003 - 07:09 PM

1. Paypal has there own SSL and you don't think actually get the CC info in OSC and then transfer it to PAYPAL (I don't use PALPAL - maybe soon - so I don't know 100%)  You have to speak to some one using the PAYPAL mod for OSC to be sure.

2. They pay and accept payments in U.S. Dollars, Canadian Dollars, Euros, Pounds Sterling, and Yen.  They can deposit to bank in the following Locations: United States, Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Hong Kong, Japan, Mexico, UK, and much more.  (There is a minimum amount required to withdraw funds to a international bank.)  PayPal can handle all conversion to and from currency type (ie: only sell in US and EURO funds but want to get paid in Pounds Sterling - can do!)

See PayPal's site for information.

3. Food seller on line - see my posting:
http://forums.oscommerce.com/viewtopic.php...8487&highlight=

#7   cash119uk

cash119uk
  • Members
  • 13 posts

Posted 22 June 2003 - 04:48 AM

Thanks to jpf, I thought of some questions...

such as import/export tax , how's that running ?

and what shipping methods do u guys use ?

#8   cash119uk

cash119uk
  • Members
  • 13 posts

Posted 22 June 2003 - 04:50 AM

Thanks to jpf, I thought of some questions...

such as import/export tax , how's that running ?

and what shipping methods do u guys use ?

and what payment method do u use ?

#9   jpf

jpf
  • Members
  • 977 posts

Posted 23 June 2003 - 01:38 PM

Export Tax  - I sell FOB shipping point (which mean I do not include in price Freight cost, Insurance for Freight, or any non-local TAXes or duties).

I ship out of country via a international freight company like DHL or UPS.  I typically prepaid and charge freight/insurance (cause you have to). They will deal with the desination country's duty and taxes - they have there own international custom brokers - and since it is FOB shipping point - they charge any duty and taxes to the reciver (the customer).

All you would have to deal with is any local taxes or national taxes (if and where applicable)

#10   cash119uk

cash119uk
  • Members
  • 13 posts

Posted 26 June 2003 - 04:39 PM

basically, I reallize the trasporting flow. May ask you one more thing ?

That is what is the invoice contents ?

Necessary to describe the export reason or usage ?

thank u so much...

#11   jpf

jpf
  • Members
  • 977 posts

Posted 26 June 2003 - 05:45 PM

Quote

basically, I reallize the trasporting flow. May ask you one more thing ?

That is what is the invoice contents ?

Check with your localized UPS website for the exact requirements - they will have a "Customs Invoice" or "Commecial Invoice" that you can download and fill out or fill out on line.  You can use this as an example.

In SOME contries and with certain products you may have other forms you may have to fill out.  A common one is "CERTIFICATE OF ORIGIN" - this is used alot for software (normally saying that this S/W is not band for sale outside of the contry - can't remember the exact wording) , food and textiles (or anywhere where content could be questionable in what it is or where it was from...).  This has nothing to do with if the goods are "legal or not", it just states what the contents are and where it was made/grown/produced ect....

Shipping within North America, but going outside your contry, you also have to have a NAFTA (North American Free Trade Agreement) certificate or your customer may have to pay extra or "full tariff" duties and taxes on the items where there is normally none or very little.

False or incorrect or missing information can cause delays/fines/extra duties/pain in the butt.  But if you follow the guidlines as best as possable - you should have no problem.

Quote

Necessary to describe the export reason or usage ?

Contents - yes! A general discription is normally good - too much detail or too little you could be headed for problems.

Reason - well you sold it.....and "INVOICE" is pretty well expains that. Unless you have to deal with warrenty/repair/DOA of goods or with "free" items like magizenes, catalogues or goods that have been reduced below there ACTUAL value ie: demo/sample products - which would then have to be expained - again - a general discription is good -speically if there is "NO VALUE".

Usage - no - who cares what the customer will use it for - do YOU REALLY want to know....

One thing to mention - you have to declair (fair market) value of ALL goods - which is normally the price you sold it for.  A "FREE" giveaway may have to be delcared with your normal selling price or at least the MIN COST value.


I don't want to "drive" you way from exporting or importing, I have been importing and exporting for over 15 years with a WIDE varity of goods with many differnt companies.  Everything from a small box to LTL trailers to sea going containers and from Taiwan, Germany, Bazil, Greenland, UK, Sweden and all of North America...  It is not as hard or confusing as it may sound above.  Once you done a few it becomes easier.

A local UPS/FedEX/DHL/Kuehne&Nagel office may help you with your first few....  There Websites are full of information and links you can read about the requirement of IMPORT/EXPORTing of goods.

#12   cash119uk

cash119uk
  • Members
  • 13 posts

Posted 28 June 2003 - 04:01 PM

Hi jpf, would u please tell if u've met any problems of commerce, such as delivery or payments or anything bad after customers used the products of ur site ?

And how to handle those ?

thank u...

#13   jpf

jpf
  • Members
  • 977 posts

Posted 30 June 2003 - 02:17 PM

Simple: politely as possable...  

Customer Service Rules:
Rule #1 Always be politle - even if you feal like going over to his/her house and choking the sh-t out of them....
Rule #2 What you say goes.  
Rule #3 Customer is alway right unless over ridden by rule #2.

I don't get many problems (with my product).... mind you hardly ever.  People are quite taken with our product.  The only recent problems I have was VISA requested, a few time now, some data on certain transactions (but never revoke the payment).  I guess people look at there statement and say hey - I don't remember buying any thing from that company or PLACE (being mail/phone/internet - the transaction come from a place there offten not - physically -  been to) .....  some people must have a short memory (or used there spouce credit card?).   I just did a BIG custom order - private label - with a new company - anything that could go wrong it did (not our fault - mostly theres) and we orginally told them a min of 3 - 6 weeks.   Just over a month later they finally placed the order and said "we should have it in 2 weeks at our door for our store opening..." (Smile - OKAY - but in our head we swear alot - called them every name in the book and then some.) We almost killed our selves  but we got it out in just over a week and got it there a day before they really needed it.  Now we are looking at an order for twice that amount (and more to come) - they already know that THIS time we will NOT be doing that turnaround time again.

I have been working for or in bussiness for 15+ years (doing nearly everthing from cleaing the floors to selling to manufacturing to purchasing to accounting to customer service - call me "Jack of all trades - master of NONE").  In any business you will have problems(sooner or later).  If you want to say in business and have a GOOD customer base then GOOD customer serivice is MANITORY (not optional).  Some times you have to bend over backwards - even if you make little or no money.  You have to find the cutoff point where you can't bend over backwards anymore.  Normally that is the point where it is costing you more money than it is worth.

#14   devosc

devosc
  • Members
  • 1,250 posts

Posted 02 July 2003 - 07:05 AM

Hi,

I'm working with osCommerce 2.2-MS1 and I do not understand why upon making a purchase that the store owner is not also notified of the pending / recent transaction.... The customer recieves the 'process order' email... but i was and am stumped as to not recieving a store-owner email too....

Also noticed that even when purchasing via credit card the store owner is notfied and I have read that a ccard purchase initiates an email where the store-owner gets the middle digits......

Is there a stable release?

Incidentally I also noticed that with osCommerce 2.2-MS1 there is no link to the 'tell a friend page' but there exists the php file....

Greg.

#15   devosc

devosc
  • Members
  • 1,250 posts

Posted 02 July 2003 - 09:48 AM

OK, I just saw the tell a friend box on the right hand side and it's option in the admin section...

However I realize now the SEND_EXTRA_ORDER_EMAILS_TO and STORE_OWNER_EMAIL_ADDRESS fields are not being extracted properly so as to be passed to tep_mail()

is that because they are Not being defined in the application_top.php file?

G.

#16   samithw

samithw
  • Members
  • 5 posts

Posted 09 May 2011 - 08:01 AM

You can easily use PayPal Pay Flow, if you don't want to opt into a merchant account from a bank, but if you have a high volume of transactions, I would definitely recommending getting a merchant account from a local bank.
Cheers!
Sam


Did you say Ecommerce? I'm the guy you should talk to

#17   cutmrp

cutmrp
  • Members
  • 3 posts

Posted 26 September 2012 - 12:49 PM

hi..
There are some basic things are needed to start e commerce site like product,hosting services,website,shopping cart,credit card processing,merchant account etc...