Guest Posted April 19, 2003 Share Posted April 19, 2003 I have had my website going for 6 months now, and it seems that once a month there is something wrong with my website from things the host has done. The server where my website resides finally died yesterday, and was replaced. My sales increased almost 100% after the weekends google-update, and things were looking good. But I haven't received an order in 3 days, which is odd so I tried running a test order through. I tried creating an account first, and after trying to validate the account I got a message, 'Your EMail address does not seem to be valid'. I had to comment out some code to get that to work, but it doesn't try to check if the address is valid or not. No big deal, because the main thing I needed was customers to register before ordering. But when I got to the checkout_payment.php screen (by the way, I am still using the older snapshot with the old checkout procedure) and entered in my credit card data, the next screen for the checkout_confirmation.php screen was a 'Page cannot be displayed' error screen. I tried this about a dozen times, and never got it working. If I select the check/money order option, it works about half the time, but then I again get the 'Page cannot be displayed' screen for the checkout_success.php page. (on a side note, about 3 weeks ago my checkout_success.php started taking about 2 minutes to load.) I have not made ANY changes in the coding at all when these problems have arrised, and it can only be on the server side I would think. If anyone would want to create a test account and try it(if you think you could have ideas to help), please do. I don't know what exactly to tell my host, but I think the e-mail address validity checking, and the credit card option selected modules are all checked with some javascript code (at least what I could tell looking through those files). Is there anything anyone knows that could cause something like this from a new server being setup? I'm confused, frustrated, and looking for a new host!!! Thanks in advance... Link to comment Share on other sites More sharing options...
M@rcel Posted April 19, 2003 Share Posted April 19, 2003 It looks like "your" server is not able to connect to the outside world. Not to a dns-server to validate email-addresses, not to the site of your payment-processor. Perhaps something to do with firewalls of your ISP. Do they block on mac-addresses eg? As the server is replaced, chances are 99.9% the mac-address has changed. HTH Greetings from Marcel |Current version|Documentation|Contributions| Link to comment Share on other sites More sharing options...
M@rcel Posted April 19, 2003 Share Posted April 19, 2003 Another possibility is that no dns-server can be reached. Of cource email-address verification will fail. But the resolution of the hostname of your payment-processor to ip-address will also fail. Did they tell the new server where to find the dns? Greetings from Marcel |Current version|Documentation|Contributions| Link to comment Share on other sites More sharing options...
Guest Posted April 19, 2003 Share Posted April 19, 2003 Here is a news message posted a few days ago on their website... "On April 1st we added firewalls to all our servers to increase security. Running our servers from behind firewalls increases the security around the server blocking all ports that really are not needed. If you are having problems running certain programs or with ftp, pop3 etc please contact us with your domain name and the problem your having. Having the firewalls in place has really stop the port scanning on our network and makes us more invisible to such software. " I didn't see any problems until the server went down though. I can't ping or tracert to the site either; it always times out once it gets to their location. I will contact them, thanks! Link to comment Share on other sites More sharing options...
M@rcel Posted April 19, 2003 Share Posted April 19, 2003 Because it could help others (in the future): Can you please post the solution here? :?: Greetings from Marcel |Current version|Documentation|Contributions| Link to comment Share on other sites More sharing options...
Guest Posted April 19, 2003 Share Posted April 19, 2003 Well now there are new issues. I called them and they told me that they upgraded the php version from 1.1.2 to 4.2.2 . That's quite a big jump in versions!!! I remember awhile back some people having issues when they were upgraded to 4.somethin' . I will search the messages for this, and if anyone has more suggestions, etc. please let me know. I need this up ASAP! Thanks. Link to comment Share on other sites More sharing options...
M@rcel Posted April 19, 2003 Share Posted April 19, 2003 1.1.2 to 4.2.2? Well, I think they mean 4.1.2 to 4.2.2 From a systemsmanagement perspective, it's never a good idea to change more than is absolutely necessary. So, if the server crashes beyond repair, bring the new server up with the same configuration. Software updates should be tested in a controlled environment first. Doing updates because the system is down anyway, is never a good idea (to say the least). Perhaps it's indeed time for a new isp... Greetings from Marcel |Current version|Documentation|Contributions| Link to comment Share on other sites More sharing options...
Guest Posted April 19, 2003 Share Posted April 19, 2003 sorry, I missed your last post Marcel. I actually don't have the e-mail address being verified through a DNS server, which is why it was odd I was getting that error. And for credit cards, one of my many problems I had a few months back with my host caused that to malfunction, so now I do it manually with the generic CC Module. Link to comment Share on other sites More sharing options...
Guest Posted April 19, 2003 Share Posted April 19, 2003 I missed it at the bottom of the 'Page cannot be displayed' page, but it states 'Cannot find Server or DNS Error'. This doesn't make any sense if I don't have any 3rd party sites i'm sending/getting info from, such as UPS or Authorize.net. This is just too weird!! All the pages work fine, except for the last 2 checkout pages. Link to comment Share on other sites More sharing options...
M@rcel Posted April 19, 2003 Share Posted April 19, 2003 Apart from the possible causes I already mentioned, I don't have any other possible reason for this behaviour. Are you absolutely sure none of your payment and/or shipping modules need an outside link? Greetings from Marcel |Current version|Documentation|Contributions| Link to comment Share on other sites More sharing options...
Guest Posted April 19, 2003 Share Posted April 19, 2003 yeah i'm positive. I just drudged through all the code. But now I am able to put through a check/money order sale. I still get that Cannot Find Server or DNS Error. I'm also getting that screen just bouncing around my site, maybe every 5-6 clicks, but if I refresh it comes up again. Know of any good hosts? And how long does it take to xfer a domain? Link to comment Share on other sites More sharing options...
M@rcel Posted April 19, 2003 Share Posted April 19, 2003 I think I've got a good host, but it's a Dutch host :lol: Domain transfer should not be more than a few days. Suc6 Greetings from Marcel |Current version|Documentation|Contributions| Link to comment Share on other sites More sharing options...
Guest Posted April 19, 2003 Share Posted April 19, 2003 a few days isn't too bad, but I have an art show in 3 weeks, and was hoping to make some $$ off the website over the next few weeks to purchase the products for that show. I'm screwed if I don't. I don't understand how the check/money order part started working all of a sudden, but the credit card payment still doesn't. It's not doing anything but logging the information, the same way the check/money order module is doing. Link to comment Share on other sites More sharing options...
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