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PayPal shows blank page


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#1 ONLINE   AngusD

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Posted 20 April 2017 - 18:48

Hello,

 

currently, PayPal shows a blank page when I click the "Confirm Order"-Button.

 

We're still using v4.039 of the App. Were there major changes in the current version of the App that would cause this sort of behaviour at PayPal?

Did anyone encounter a similar/the same problem in the past and knows how to fix this?

 

Thank you.

 

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#2 ONLINE   AngusD

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Posted 20 April 2017 - 20:14

Addendum: Installed the most recent version: PayPal App v5.018

 

No changes.

 

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#3 ONLINE   AngusD

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Posted 20 April 2017 - 21:28

Addendum 2: Issue resolved; Removed some code that somehow caused now trouble.

 

New issue: Order vanishes after checkout from the database.

 

Head -> Desk

 

Edit: New issue was probably between chair and keyboard. Keeping an eye on it.


Edited by AngusD, 20 April 2017 - 21:38.


#4 ONLINE   Tsimi

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Posted 20 April 2017 - 21:44

lol

Are those sandbox or live tests?

#5 ONLINE   AngusD

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Posted 20 April 2017 - 22:34

Hi,

 

both. I tested it live and the order vanished. I had several windows, browsers and stuff running and maybe I got confused there.

 

Then I closed the unnecessary windows and browsers and did a sandbox-test. Everything worked the way it should.

 

So I'm not sure if everything is really ok or not. I'm monitoring the checkout and hope for the best...

 

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#6 ONLINE   AngusD

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Posted 22 April 2017 - 08:56

Update: The vanishing order error has been resolved, too.

 

In our case, it was caused by the "Order Status" setting in the "PayPal Payments Standard" config.

 

The option "Store Default Order Status" caused the order to be deleted after checkout. There's no reason why it does this. There are no "delete"-queries anywhere near the checkout_process/checkout_success-scripts.

 

We set the "Order Status" to "Delivered". This seemed to fix the issue.

 

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