My website is offline and has been for the past 24 hours.
I have another blank domain name with hosting with another company. I have a tar.gz download which is apparently a complete back up of my website which I have obtained from my cpanel (which does still load).
I have no clue how to open this file or how to upload it.
I am hoping to somehow get this onto my new host, in the probably vain hope that I will have a functioning website to take orders while i'm awaiting some information on what has happened to my 'proper' website.
Hopefully I'm not being completely unrealistic, but if anyone can talk me through any of this or advise me in anyway, it would be gratefully appreciated.
thank you kellie