Customer Survey

[Dan Cole]

I want to set up a customer survey system to create a feedback loop so I got looking around for an add-on and found this old one.

 

Based on the description it seems to be pretty close to what I had in mind. 

 

 

This is a simple contribution, that adds a survey page for customers to fill out. It has 19 questions and 4 comment fields in 5 question categories. It is designed as a post sale survey requested by email. I have included some basic questions but it can be easily edited and any one with basic php knowledge could add more questions or change its format to allow different surveying.

In admin under the orders page you can send out a survey request, and it will note if you have. The survey results page will show you averages, and specific surveys.
Surveys are tracked by email address and order number, it will only allow one survey taken per order, and prevents tampering by checking email and order number.

 

Before I get into this, I'm wondering what others are using, if anything?  If you don't use a survey system do you think something like this would be useful to you?

 

Dan

 

 

[♥Gyakutsuki]

I think it's important to make that simple, 4-5 questions max to evaluate.

I think it can be in checkout success at the end of the order or, you can be insert in the order customer (frontoffice)

[Dan Cole]

@@Gyakutsuki I agree with short...I don't fill out any surveys that take more than a minute or two to complete.  Short and sweet is my motto!  I was also thinking that it would be nice to tie the results into the administration dashboard.

 

Dan

[♥Gyakutsuki]

What is the question do you want on your website.

 

For me I am inspire on aliexpress. Maybe it can help you.

No time to translate.

 

'Facilité de recherche et de navigation';
'Information sur les produits';
'Prix des produits';
'Facilité à passer une commande (panier, paiement)';
'Options de transport';
'Options de paiement';
'Etes-vous satisfait de la façon dont s\'est déroulé votre achat sur ce site ?';
'Aviez-vous déjà acheté sur ' . STORE_NAME . ' avant aujourd\'hui ?';
Aimeriez vous nous laisser d\'autres commentaires ?';

[Dan Cole]

And the translation from Loic's post...

 

Easy search and navigation ';
'Product Information';
'Commodity Prices';
'Easy to place an order (cart, payment)';
'Transportation Options';
'Payment Options';
'Are you satisfied with how \' s place your purchase on this site ';
'Had you bought on'. STORE_NAME. Front aujourd \ 'hui';
Would you let us \ other comments? ';

[♥14steve14]

When I needed a quick survey on my old oscommerce site I used survey monkey (I hope that is what it was called). It was free as far as I can remember but had conditions. Its all off site and you get all the usual reports. All I did was to have a picture link to the survey in emails and on the website which people clicked on.

 

Keep surveys short, but ask relevant questions. I had a lot of people click to do the survey, then never clicked any boxes or added any text. All I was trying to find out was what devices they used to search and shop on the internet.

[Dan Cole]

@@14steve14 Short it definitely key.   If there was a survey module like the one mentioned above, would you use it?

 

Dan

[♥14steve14]

My big trouble with surveys is that I am never really 100% sure that the information from them can be believed. People tend to not answer correctly, but once you can eliminate those, the rest might be worth taking notice of.

 

As to whether I would use it to find out about what is right or wrong with my sales processes, I doubt it. There are better people with lots more knowledge than my customers who can tell me what I should and shouldn't be doing. It could be used to gather other information though, so it may be worth trying at least once.

[♥Gyakutsuki]

@14steve14 The survey is just a return after you need to create a test A/B to confirm the element. Also a survey can be adapt at your needand want to know exactly

[burt]

If you have a very simple need (eg, 1 question:  how did you find us) look at 29DoC/21

That could be the basis of something "more".

[Dan Cole]

Thanks Gary....I'm sure I have that kicking around so I'll be sure to have a look. :thumbsup:

 

Dan

[Dan Cole]

@14steve14 The survey is just a return after you need to create a test A/B to confirm the element. Also a survey can be adapt at your needand want to know exactly

 

There are probably a lot of factors involved in the accuracy....your market, length of survey, nature of the questions and probably lot of things that determine that.   It is probably important to keep that in mind and not just take the results at face value.

 

On the way to my prison this morning...I was also thinking it might be used as a form of engagement depending on the questions asked.  I sell products to hobbyists and I'm sure I could post questions they would be interested in knowing the results of.   Another possible use. 

 

Dan

[♥14steve14]

Dan

 

Gary does an FAQ module that may be of some interest to you. It allows FAQs on the product pages. I have not tried it yet, but will shortly if I ever get time.

 

I sell mainly to railway modellers and they are of the older generation so getting straight answers is hard. Even getting them to use technology is hard enough. Many would prefer to post a cheque to me.