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How to fix messages that are unauthenticated


drofe

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Gmail has started putting a question mark next to my Order Process messages as a way of indicating that they are not authenticated. This support page -  https://support.google.com/mail/answer/180707?hl=en-GB - says "Messages must be authenticated to make sure they're classified correctly. Also, unauthenticated messages are very likely to get rejected. Because spammers can also authenticate mail, authentication by itself isn't enough to guarantee your messages can be delivered."

 

The fix suggested is as follows: "First, make sure messages you sent are authenticated using DKIM (preferred) or SPF." Then "Use RSA keys that are at least 1024-bits long".

 

I'm not sure how to go about doing these fixes.

 

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The best way to use authenticated SMTP service to send emails. oscommerce can use SMTP services with phpmailer class extention. Look after in this forum site or addons area how it works.

:blink:
osCommerce based shop owner with minimal design and focused on background works. When the less is more.
Email managment with tracking pixel, package managment for shipping, stock management, warehouse managment with bar code reader, parcel shops management on 3000 pickup points without local store.

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I'm not sure how to go about doing these fixes.

pay money to google

:blink:
osCommerce based shop owner with minimal design and focused on background works. When the less is more.
Email managment with tracking pixel, package managment for shipping, stock management, warehouse managment with bar code reader, parcel shops management on 3000 pickup points without local store.

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@@drofe Both DKIM and SPF can be setup in many hosting accounts so I suggest you ask your host if they have that option. You can create them yourself but it requires making some changes to the hosting account so if your host doesn't have the built in option, ask if they will make the change for you,

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  • 2 months later...

@@Jack_mcs

 

I've started having this issue as well.  My webhost tells me this: 

 

Hello,

You are attempting to send email from a yahoo.com address.

From[ me]( mailto:[email protected] )

The SPF/DKIM policy does not allow this and we cannot change it.

You will need to modify your code to send from a domain you control.

 

Any idea what needs to be done here?

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