kpoco Posted November 17, 2015 Share Posted November 17, 2015 Orders also have stopped showing up as “Pending” once payment has been done. They all say “Preparing”, regardless if payment has been done or not. Has anyone else experienced this? Do you know if it can be fixed? Any help would be appreciated. thanks Link to comment Share on other sites More sharing options...
clustersolutions Posted November 17, 2015 Share Posted November 17, 2015 It can be fixed. It's in the payment module. Trying using another payment module. Is "Preparing" a status you had setup? Link to comment Share on other sites More sharing options...
kpoco Posted November 18, 2015 Author Share Posted November 18, 2015 No it was always "Pending" and has worked well for years. We recently changed the site to a more mobile friendly structure and now we cannot get the color and sizes to come through on the orders and the orders now say "Preparing" regardless if payment has been made or not. Link to comment Share on other sites More sharing options...
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