liz5384 Posted October 27, 2015 Share Posted October 27, 2015 Hello,I’m having issues with the Paypal standard checkout module in my oscommerce store - http://www.tygervinum.com/catalogWhen I try to make a test payment, I click the confirm order button, but it no longer goes to the Paypal screen. Instead it goes to http://www.tygervinum.com/catalog/index.php(but it shows an empty white screen). Here's step by step what happens:- I go to checkout.- Confirm shipping method- Select Paypal as my method of payment- Press the Confirm Order button- I am redirected to http://www.tygervinum.com/index.php(but the page is blank) - If I press refresh at this point, I'm taken back to my store's homepage- I press checkout again- Confirm shipping method- Select Paypal as my method of payment- Press the Confirm Order button- Then I am taken to the Paypal payment screenWhy do I have to go through this process twice to get to the Paypal payment screen? Why am I not taken there immediately when I press the Confirm Order button the first time?If you have any suggestions, please explain in simple terms (as I am a novice) what I should try. Link to comment Share on other sites More sharing options...
Jack_mcs Posted October 27, 2015 Share Posted October 27, 2015 You shouldn't have to go through that. A white screen almost always means a fatal error was encountered. You can check the root directory of your shop (catalog) and see if there is a file named error_log. If there is, it might contain the failure. Also, try enabling either the cod or check/money order payment module and place an order with them. If it fails the same way, then you have something basic wrong with the shop. If it works and you can't find the error, you can ask your host to check the servers error log - some will, some won't. If they won't, post back here and I (someone) can give further troubleshooting tips. Support Links: For Hire: Contact me for anything you need help with for your shop: upgrading, hosting, repairs, code written, etc. All of My Addons Get the latest versions of my addons Recommended SEO Addons Link to comment Share on other sites More sharing options...
liz5384 Posted November 2, 2015 Author Share Posted November 2, 2015 I enabled my COD and check/money order payment module and placed a test order. It seemed to work fine. Then I tried doing a test payment via my Paypal payment module. I encounterd the same white screen. The only error log I could find was called "CGI Error Logs." Below is a copy of that log. 20151101T185452: tygervinum.com/catalog/checkout_shipping.php PHP Warning: mysql_fetch_assoc() expects parameter 1 to be resource, object given in /hermes/waloraweb070/b2899/pow.tygerv/htdocs/catalog/includes/languages/english/modules/shipping/separate.php on line 13 20151101T185454: tygervinum.com/catalog/checkout_shipping.php PHP Warning: mysql_fetch_assoc() expects parameter 1 to be resource, object given in /hermes/waloraweb070/b2899/pow.tygerv/htdocs/catalog/includes/languages/english/modules/shipping/separate.php on line 13 20151101T185518: tygervinum.com/catalog/checkout_shipping.php PHP Warning: mysql_fetch_assoc() expects parameter 1 to be resource, object given in /hermes/waloraweb070/b2899/pow.tygerv/htdocs/catalog/includes/languages/english/modules/shipping/separate.php on line 13 20151101T185521: tygervinum.com/catalog/checkout_shipping.php PHP Warning: mysql_fetch_assoc() expects parameter 1 to be resource, object given in /hermes/waloraweb070/b2899/pow.tygerv/htdocs/catalog/includes/languages/english/modules/shipping/separate.php on line 13 What does this mean? What should I change? Link to comment Share on other sites More sharing options...
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