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Need to ask customer questions before ordering product


Cisco

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You could use the attributes system as @@RMD27 says.

You could use some sort of product specifications.

 

What size do you need?

What colours do you like?

What version are you looking for?

 

As each question is answered, the available products filter to match only those selected.

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Could you be a bit more specific in what you mean by "ask customer questions"? Are these questions about specific size, color, etc., or are you trying to find out if this product is truly a "good fit" for a customer? In the first case, as mentioned already, attributes, product specs, year-make-model, etc. could be enough. In the second case, it sounds rather nebulous, and there could be a human in the loop and follow-up questions to home in on the right product. In that case, your store should be no more than a catalog with live chat, with someone at the store actually placing the order.

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How light boxes do you have? How many bulbs in each? What brightness do you prefer? I have tried to review the attributes options but have not figured out how to ask a question and have it answered and filter as you have stated above. What I am looking for is like a chart that you cross reference and end up with the answer. Sure having live chat would be nice but that just adds expense and we are not ready for that.

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An idea and not a pretty one at that

 

10 light boxes with 10 bulbs with high brightness
Attribs
Number of Bulbs In Each Light Box = 10 with a base price per bulb
How many light boxes do you have = 10. 1 would have an option cost of 1GBP, 2 would have an option cost of 2GBP etc 

Problem: how you get the cost of the two attribute choices multiplied together instead of added.

 

And you would have to compel the user to make a selection from every drop down 

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So you can present all the choices the customer can make (some combination of discrete products and attributes) and they make the selection? That sounds pretty straightforward. Have you actually tried using attributes on a test installation? It doesn't sound like you need a human in the loop to counsel the customer and recommend or suggest what to purchase.

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