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Outgoing email flagged as Spam


ArtcoInc

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I have been testing my site on my local server, before moving it to my host's server. My host is running Linux, and my test server is LAMP on Windows. So, to test outgoing email, I had to add the PHP SMTP modules.

 

I spent *hours* trying to figure out why, when osC said that outgoing emails *were* being sent (either through Contact Us, or through the Admin 'Send Email' screen), I never received any.

 

FINALLY, I found that they *were* being sent, but my host is running Spam Assassin, and all of my outgoing test emails were being caught by Spam Assassin. Here is a sample from a caught email:

 

==============================================================================

 

Spam detection software, running on the system "####.#######.com", has

identified this incoming email as possible spam. The original message

has been attached to this so you can view it (if it isn't spam) or label

similar future email. If you have any questions, see

root\@@localhost for details.

 

Content preview: Another test through the Contact Us page [...]

 

Content analysis details: (6.7 points, 5.0 required)

 

pts rule name description

---- ---------------------- --------------------------------------------------

0.0 FSL_HELO_NON_FQDN_1 FSL_HELO_NON_FQDN_1

1.3 RCVD_IN_RP_RNBL RBL: Relay in RNBL,

https://senderscore.org/blacklistlookup/

[###.###.###.### listed in bl.score.senderscore.com]

0.8 SPF_NEUTRAL SPF: sender does not match SPF record (neutral)

0.8 BAYES_50 BODY: Bayes spam probability is 40 to 60%

[score: 0.4997]

0.5 MISSING_MID Missing Message-Id: header

0.8 RDNS_NONE Delivered to internal network by a host with no rDNS

1.2 HELO_NO_DOMAIN Relay reports its domain incorrectly

1.4 MISSING_DATE Missing Date: header

 

===============================================================================

 

I realize that Spam is a big problem, and none of us want to contribute to it. That said, if our customers can't reach us, or if we can't reach them, we have a problem.

 

So, is there any way to clean up the outgoing emails from osC to make them less likely to be treated as Spam?

 

Thanks!

 

Malcolm

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