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Sometimes blank shipping address & charges


onlinegourmetfood

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Hi, firstly I am a store owner but not a programmer, so apologies in advance for my ignorance...

Occasionaly, we are experiencing orders being placed with only the billing address shown/recorded [that is, no shipping address information] & therefore no shipping charge is generated.

We are using v2.3.1

 

Any ideas? please let me know any further info I can provide

thank you so much in advance

Jo

www.jomaysgifthampers.com.au

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  • 1 month later...

Hi

 

Have a look at the orders with the missing shipping and see if they have used PayPal Express as the payment method - if they have then I'd suggest that's the primary suspect - other than that I can't really help but http://www.oscommerce.com/forums/topic/350271-paypal-express-checkout-and-shipping/ may be a start

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  • 2 weeks later...

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