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cannot login to admin of web-store after change of web-host service provider

cannot login to admin page

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2 replies to this topic

#1   crysal

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Posted Yesterday, 06:55 PM

Recently, I change the web-hosting service provider for my newly set-up web-store.  However, after I transfer the whole folder of existing web-store from old service provider to a new one, I found that I couldn't login to admin page of the web-store?!  Did the location of admin page for my web-store had been change after switch to new service provider?  How can I locate the admin page and reset the login username and password?

Pls help!

#2   DunWeb

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Posted Yesterday, 08:23 PM

@crysal

Did you also migrate the database and change the two configure.php files to reflect the new database information and the new actual path ?



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#3   geoffreywalton

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Posted Yesterday, 10:29 PM

Also do not forget to check if the htaccess files in the shop admin directory.

If the directory is password protected ensure it is still pointing to the correct location of the password file.

HTH

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