17 replies to this topic

[bksbeat]

Folks,
I would appreciate if someone can take a quick look at this. This all was working perfectly up until yesterday and for some reason is not working today and i have done nothing to my site so it is really confusing. I am speculating here, but I am wondering if this some sort of memory issue
My website is www.nontando.com

If you go into any product the standard osc update cart, continue shopping and checkout and buy now buttons are not appearing correct.
Also, for all my images I have the "Move your mouse over image or click to enlarge" which has always worked perfectly


Now it is not working at all?

Any help here will be much appreciated


Thanks Gary

[DunWeb]

@bksbeat

The issue is an outdated version of Magic Zoom Plus osCommerce javascript file.

I am not sure about the buttons........Perhaps a server software update ?



Chris

[bksbeat]

Thanks Chris

1. Where do i get the updated Magic Zoom Plus osCommerce javascript file.
2. Buttons - Server software update? Are you meaning my hosting company?

Thanks, Gary

[DunWeb]

@bksbeat

1) Magic Zoom is a commercial product, you would have to contact them for updates.


2) Yes, your hosting provider.


Chris

[bksbeat]

Thanks Chris. John Dunlop has been helping me as well. I only installed Magicplus 3 months ago and it has been working 100% all this time. The buttons as well - never had a problem - just started playing up today. I am waiting to hear from my hosting company but John thinks it may have something to do with permissions that may have changed? I am confused re. Magicplus because even if did release an upgrade, why would that stop the product from working on my site ? Little  confused here?

I will probably touch base in the summer as there is a few add-ons I am looking at and would like to consider you for  this. The other issue I am facing is I am using an old version of osc and John is strongly recommends I start looking sat osc 2.3 series. He thinks I should do a fresh install rather an upgrade, if I decide to do this, I have no idea how much work this entails but would look for support with the likes of data/dbase conversion from the old version to the new, etc. I recently had my front end redesigned so it hurts somewhat to throw that all away?
Dont mean to be personal, but what is this "complaints" I see on your osc page?

Regards, Gary

[bksbeat]

[

[DunWeb]

@bksbeat

Quote

Magicplus because even if did release an upgrade, why would that stop the product from working on my site ? Little  confused here?

Recent browser updates have effected some javascript coding.  There was a similar issue that another member posted just last week about it.

Quote

ohn is strongly recommends I start looking sat osc 2.3 series. He thinks I should do a fresh install rather an upgrade

John is correct.  Your older version will cease to function all together once PHP 5.4 is fully implemented on your hosting providers servers.  A NEW site using v2.3.3 will allow you to stay updated as server software changes.  For a while anyway.

The complaints were made here on the forum from a couple of 'dissatisfied' clients for various reasons.  Most of which pertained to miscommunications.  However, my company maintains a 97.3 % satisfaction rate and with over 2000 clients world-wide, I think that's pretty good.  The banner is unfortunate but the forum owner feels it's prudent even though there is only a small number of clients that actually come from this forum.



Chris

[bksbeat]

Hi Chris,

Thanks. I screwed up. When I received the notification from you that you had posted to this topic, I clicked on your name rather than the post. To be honest, I thought I was posting you a pm rather than putting it on the forum.as I would have not have put my previous post on the forum. My screw up
By the time I realized it, the 15 minutes had gone by and I was unable to edit/delete it.
Sorry about that but thanks for your honesty and being so forthright.
Gary

[DunWeb]

@bksbeat

No Problem.  I don't accept PM's in the forum because I don't receive them most of the time.  (that was part of the communication problem before)

Anyway, I hope you get everything sorted out.  There are a good number of members here that can answer your questions as you work through this issue and any updates you plan to do.



Chris

[bksbeat]

Thanks Chris. I did hear back from Magicbox, which was

2. Magic Zoom Plus .js and .css file were not able to loaded.. Strange issue
which may be related to files permissions. I was not able to fix it so I changed
location of these files and now they are loaded from the module installation
folder.

So, it seems the buttons issue is also likely a permissions issue as I get an internal servor error when I press the link for each button in "view source" for my site.. I am waiting to hear back from my hosting company which has escalated my issue from their tier 1 to tier 3 group (whatever that means!) , which I guess I will be waiting awhile. They not very good but I wont mention their name

Regards. Gary

[DunWeb]

@bksbeat

You can check file permissions using your FTP client or the file manager available by your hosting provider.  Directories / Sub-directories should be 705, files 604 and the two configure files 444


Chris

Edited by DunWeb, Today, 04:43 AM.

[bksbeat]

The problem is now resolved. Here was there response...

completely understand your concern and would be more than happy to look into the request right away. I have checked your issue and noticed that the .htaccess file in the folder 'includes' of your account was causing the issue. I have now renamed the '.htaccess' file to '.htaccess_old'. Currently, all the button images of your website are being displayed, without any error.


????

[bksbeat]

The one thing that I am trying to do is change the location of the MagicZoom tool back to the way it was as the guy from Magiczoom
changed the location of these files and now they are loaded from the module installation folder, to get it to work. But if you look at my images, it has the message "please upgrade to full version" which is not true as I have bought, installed this version and this message was never appearing before?.

[multimixer]

@bksbeat

I would suggest to discuss this with the module vendor, I don't think the forum is the right place for this

[bksbeat]

Thanks George. I have emailed them but probably only will hear back on Monday.

[MrPhil]

bksbeat, on 18 May 2013 - 10:59 AM, said:

The problem is now resolved. Here was there response...

completely understand your concern and would be more than happy to look into the request right away. I have checked your issue and noticed that the .htaccess file in the folder 'includes' of your account was causing the issue. I have now renamed the '.htaccess' file to '.htaccess_old'. Currently, all the button images of your website are being displayed, without any error.

Please note that this is NOT a solution. At best, it's a Band-Aid (i.e., a temporary workaround). .htaccess files are put there for a purpose, including security reasons. You should be trying to figure out what was happening with this particular .htaccess file, rather than removing it (or renaming to deactivate it) and blithely going on your way. Diagnosing the problem may require some trial and error, such as commenting out sections of the file and seeing if the original problem goes away (to find which command(s) in the .htaccess are causing the problem).

Feel free to post the contents of the .htaccess file in question and we can
1) verify that it has not been tampered with by a hacker (matches the original)
2) see if someone else (your host or an add-on) added this .htaccess
3) give suggestions on things to try

I can only look at the osC 2.3.3 catalog/includes/.htaccess file right now (older versions I can't get to until next weekend). I see there is an .htaccess that blocks direct (browser) access to .php files only. Is yours different?

Edited by MrPhil, Today, 06:40 PM.

[DunWeb]

@bksbeat

Their response should have also included what THEY CHANGED that caused the issue.



Chris

[bksbeat]

Although the problems have been rectified, I have not go to the root cause of the problem. The hosting company are saying they are not responsible and it did not cause these issues, I am pretty certain they did. My buttons and Magic Toolbox module was working perfectly until yesterday, when both stopped working and everything seemed to be pointing to "internal server error". I can and try and diagnose it but to be perfectly honest I would not have any idea what I am looking for. I am in the process of considering upgrading/replacing my site to the 2.3 series, and have no idea will fix these problems, but I want to believe it is a move in the right direction.

Here is a copy of the htaccess that they renamed to htaccess_old:

# $Id: .htaccess,v 1.3 2003/06/12 10:53:20 hpdl Exp $
#
# This is used with Apache WebServers
#
# For this to work, you must include the parameter 'Options' to
# the AllowOverride configuration
#
# Example:
#
# <Directory "/usr/local/apache/htdocs">
#   AllowOverride Options
# </Directory>
#
# 'All' with also work. (This configuration is in the
# apache/conf/httpd.conf file)
# The following makes adjustments to the SSL protocol for Internet
# Explorer browsers
#<IfModule mod_setenvif.c>
# <IfDefine SSL>
#   SetEnvIf User-Agent ".*MSIE.*" \
  #		   nokeepalive ssl-unclean-shutdown \
   #		  downgrade-1.0 force-response-1.0
# </IfDefine>
</IfModule>
# If Search Engine Friendly URLs do not work, try enabling the
# following Apache configuration parameter
#
# AcceptPathInfo On
# Fix certain PHP values
# (commented out by default to prevent errors occuring on certain
# servers)
#
#<IfModule mod_php4.c>
#  php_value session.use_trans_sid 0
#  php_value register_globals 1
#</IfModule>
RewriteEngine on
RewriteCond %{REQUEST_fileNAME} !-d
RewriteCond %{REQUEST_fileNAME}\.php -f
RewriteRule ^(.*)$ $1.php

# If you are getting errors you may need to comment this out like ..
# Options +FollowSymLinks
#Options +SymLinksIfOwnerMatch
<IfModule mod_rewrite.c>
  RewriteEngine On
  # RewriteBase instructions
  # Change RewriteBase dependent on how your shop is accessed as below.
  # http://www.mysite.com = RewriteBase /
  # http://www.mysite.com/catalog/ = RewriteBase /catalog/
  # http://www.mysite.com/catalog/shop/ = RewriteBase /catalog/shop/
  # Change RewriteBase using the instructions above 
# RewriteBase /
# RewriteRule ^([a-z0-9/-]+)-p-([0-9]+).html$ product_info.php [NC,L,QSA]
#  RewriteRule ^([a-z0-9/-]+)-c-([0-9_]+).html$ index.php [NC,L,QSA]
# RewriteRule ^([a-z0-9/-]+)-m-([0-9]+).html$ index.php [NC,L,QSA]
#  RewriteRule ^([a-z0-9/-]+)-pi-([0-9]+).html$ popup_image.php [NC,L,QSA]
# RewriteRule ^([a-z0-9/-]+)-pr-([0-9]+).html$ product_reviews.php [NC,L,QSA]
  #RewriteRule ^([a-z0-9/-]+)-pri-([0-9]+).html$ product_reviews_info.php [NC,L,QSA]
  # Articles contribution
# RewriteRule ^([a-z0-9/-]+)-t-([0-9_]+).html$ articles.php [NC,L,QSA]
# RewriteRule ^([a-z0-9/-]+)-au-([0-9]+).html$ articles.php [NC,L,QSA]
# RewriteRule ^([a-z0-9/-]+)-a-([0-9]+).html$ article_info.php [NC,L,QSA]
  # Information pages
# RewriteRule ^([a-z0-9/-]+)-i-([0-9]+).html$ information.php [NC,L,QSA]
  # Links contribution
# RewriteRule ^([a-z0-9/-]+)-links-([0-9_]+).html$ links.php [NC,L,QSA]
  # Newsdesk contribution
# RewriteRule ^([a-z0-9/-]+)-n-([0-9]+).html$ newsdesk_info.php [NC,L,QSA]
# RewriteRule ^([a-z0-9/-]+)-nc-([0-9]+).html$ newsdesk_index.php [NC,L,QSA]
# RewriteRule ^([a-z0-9/-]+)-nri-([0-9]+).html$ newsdesk_reviews_info.php [NC,L,QSA]
# RewriteRule ^([a-z0-9/-]+)-nra-([0-9]+).html$ newsdesk_reviews_article.php [NC,L,QSA]
#</IfModule>

Header set X-UA-Compatible "IE=8"

Here is a copy of the "live" one in my root:

# $Id: .htaccess,v 1.3 2003/06/12 10:53:20 hpdl Exp $
#
# This is used with Apache WebServers
#
# For this to work, you must include the parameter 'Options' to
# the AllowOverride configuration
#
# Example:
#
# <Directory "/usr/local/apache/htdocs">
#   AllowOverride Options
# </Directory>
#
# 'All' with also work. (This configuration is in the
# apache/conf/httpd.conf file)
# The following makes adjustments to the SSL protocol for Internet
# Explorer browsers
<IfModule mod_setenvif.c>
  <IfDefine SSL>
	SetEnvIf User-Agent ".*MSIE.*" \
			 nokeepalive ssl-unclean-shutdown \
			 downgrade-1.0 force-response-1.0
  </IfDefine>
</IfModule>
# If Search Engine Friendly URLs do not work, try enabling the
# following Apache configuration parameter
#
AcceptPathInfo On
# Fix certain PHP values
# (commented out by default to prevent errors occuring on certain
# servers)
#
#<IfModule mod_php4.c>
#  php_value session.use_trans_sid 0
#  php_value register_globals 1
#</IfModule>
# If you are getting errors you may need to comment this out like ..
# Options +FollowSymLinks
#Options +SymLinksIfOwnerMatch
<IfModule mod_rewrite.c>
  RewriteEngine On
  # RewriteBase instructions
  # Change RewriteBase dependent on how your shop is accessed as below.
  # http://www.mysite.com = RewriteBase /
  # http://www.mysite.com/catalog/ = RewriteBase /catalog/
  # http://www.mysite.com/catalog/shop/ = RewriteBase /catalog/shop/
  # Change RewriteBase using the instructions above 
  RewriteBase /
  RewriteRule ^([a-z0-9/-]+)-p-([0-9]+).html$ product_info.php [NC,L,QSA]
  RewriteRule ^([a-z0-9/-]+)-c-([0-9_]+).html$ index.php [NC,L,QSA]
  RewriteRule ^([a-z0-9/-]+)-m-([0-9]+).html$ index.php [NC,L,QSA]
  RewriteRule ^([a-z0-9/-]+)-pi-([0-9]+).html$ popup_image.php [NC,L,QSA]
  RewriteRule ^([a-z0-9/-]+)-pr-([0-9]+).html$ product_reviews.php [NC,L,QSA]
  RewriteRule ^([a-z0-9/-]+)-pri-([0-9]+).html$ product_reviews_info.php [NC,L,QSA]
  # Articles contribution
  RewriteRule ^([a-z0-9/-]+)-t-([0-9_]+).html$ articles.php [NC,L,QSA]
  RewriteRule ^([a-z0-9/-]+)-au-([0-9]+).html$ articles.php [NC,L,QSA]
  RewriteRule ^([a-z0-9/-]+)-a-([0-9]+).html$ article_info.php [NC,L,QSA]
  # Information pages
  RewriteRule ^([a-z0-9/-]+)-i-([0-9]+).html$ information.php [NC,L,QSA]
  # Links contribution
  RewriteRule ^([a-z0-9/-]+)-links-([0-9_]+).html$ links.php [NC,L,QSA]
  # Newsdesk contribution
  RewriteRule ^([a-z0-9/-]+)-n-([0-9]+).html$ newsdesk_info.php [NC,L,QSA]
  RewriteRule ^([a-z0-9/-]+)-nc-([0-9]+).html$ newsdesk_index.php [NC,L,QSA]
  RewriteRule ^([a-z0-9/-]+)-nri-([0-9]+).html$ newsdesk_reviews_info.php [NC,L,QSA]
  RewriteRule ^([a-z0-9/-]+)-nra-([0-9]+).html$ newsdesk_reviews_article.php [NC,L,QSA]
</IfModule>

#RewriteCond %{HTTP_HOST} ^nontando.com [NC]
#RewriteRule ^(.*)$ http://www.nontando.com/$1 [R=301,L]

#Forces Internet Explorer 8 Standards mode in the browser.
Header set X-UA-Compatible "IE=8"

This the first time this has occurred, and, yes, it is worrisome. Sometimes you have to trust people and although I firmly believe my host company has done something here to cause this, it is a little difficult to prove when they are denying any responsibility

Thanks, Gary