47 replies to this topic

[vampirehunter]

14steve14, on 26 August 2012 - 08:24 AM, said:

@FWR Media


I have to agree. Its not the shop owners responsibility to take care of the users own computer security. As a shop owner i have a responsibility to ensure that any information i keep, is kept safe, so this must also apply to the customer, and his own personal information.

i don't understand.

if you use the PWA feature. all that happens is that a customer enters their address, email and the order is completed, and you get a confirmation email, and that order is stored in the database.

the customer however, does not create an account, and therefore you have no issues.

Correct me if im wrong. but even if a customer who has signed up using the register feature. if you delete that customer from admin section, their order still stays in the database.

so what is the problem then? you are still keeping the order information, but if customer doesn't want to open a permanent account, they don't need to and you keep that order information for your future reference/tax returns etc.

If you are going to offer a login/register feature, then your website really must have a "delete account" feature. so customers who want to have their accounts deleted can do so.

Some customers (including myself) do not like signing up for accounts if im only going to order once from a company. i don't mind the company keeping my order details for their reference, but i wouldn't want my personal details floating on their database forever.

Thats the reason why people prefer guest checkouts.

no hassle, no issues.

[multimixer]

vampirehunter, on 19 September 2012 - 08:30 AM, said:

If you are going to offer a login/register feature, then your website really must have a "delete account" feature. so customers who want to have their accounts deleted can do so.

This is a good point

[1player]

17 years of taking orders on-line
One word
PAYPAL

In early days of the net, you had little fear of giving a site info and most were unsecured

Then the media made everyone aware

YOU GAVE YOUR CREDIT CARD TO AN ON-LINE STORE

So now if you are not amazon or bn or ebay, you have major credibility issues with taking any CC info

Most small biz owners are best to steer the whole transaction end of on-line shopping to paypal IMO

Most on-line BUYERS have used ebay and most have used paypal, since ebay owns it

the problem I see with OSC, is the cart leads to a page with CHECK OUT and PAYPAL on it, if you use paypal exclusively you do not want that client info on your server, it's why hackers target OSC

if a small operator wants to have the power of collecting CC and client info, fine, but that is why many people don't use small unknown stores, you're not branded as 'creditible' as BN, Amazon and ebay is.

So being able to REMOVE that checkout icon on a cart just using paypal is huge, they go to paypal and enter their user info, or if they're not a paypal user, they enter client info on paypal where it is secure, not on a wide open cart with a plethora of security issues.

my 2cents

[vampirehunter]

1player, on 24 September 2012 - 12:36 PM, said:

17 years of taking orders on-line
One word
PAYPAL

In early days of the net, you had little fear of giving a site info and most were unsecured

Then the media made everyone aware

YOU GAVE YOUR CREDIT CARD TO AN ON-LINE STORE

So now if you are not amazon or bn or ebay, you have major credibility issues with taking any CC info

Most small biz owners are best to steer the whole transaction end of on-line shopping to paypal IMO

Most on-line BUYERS have used ebay and most have used paypal, since ebay owns it

the problem I see with OSC, is the cart leads to a page with CHECK OUT and PAYPAL on it, if you use paypal exclusively you do not want that client info on your server, it's why hackers target OSC

if a small operator wants to have the power of collecting CC and client info, fine, but that is why many people don't use small unknown stores, you're not branded as 'creditible' as BN, Amazon and ebay is.

So being able to REMOVE that checkout icon on a cart just using paypal is huge, they go to paypal and enter their user info, or if they're not a paypal user, they enter client info on paypal where it is secure, not on a wide open cart with a plethora of security issues.

my 2cents

But paypal is one of the worst payment systems in the world. They hold peoples money and you don't have the rights you would get with a proper merchant bank and gateway.

Thats why id rather pay to get a merchant account and gateway, something like sagepay.

I hate Paypal. The only way i would offer paypal is if i can receive money from paypal customers but that i don't have to have an account with paypal or be associated with it.

I will not use Paypal, its a rubbish service, and almost facist with the way it operates, ripping people off.

[1player]

personally, paypal never holds on me, I'm unusual, I get large item subscriptions all the time, so that was the only issue, having a clent able to send you large money monthly, so the client has to verify their info more than usual, IF you handle large money, but for what I do primarily, I find a client, like a lawyer and it's 2500 to 5000 bucks a MONTH to use me, they subcribe via paypal and if they don't verify their info, then they can't keep paying, so once 'verification' is done, you have no problems with paypal, now if you want to collect money and be 'anonymous', yeah you run into road blocks all the time, you want to sell stuff they don't do like adult you get kicked, try to open a merchant for an adult biz and see how fast you hate every merchant provider when they want 3 to 6 months of income up front and 15% to 20% to process your stuff, for 'legit' stuff, paypal is the best, I've used tons of banks over the years, and in the old days you could get a merchant easy, then it got tough, and now for any type of on-line stuff, it's very difficult, so our primary income is from local business owners and we went to subscription billing for our monthly fees, since paypal does all the paperwork for us, the funds are swept every night into our main account and they're available in 2 days usually, so whatever you were doing to get paypal against you is the problem, IMO, but if you like merchants, keep them, me, I recommend paypal to everyone since it's the 'most trusted' third party payment vehicle on the net, period.

[Juto]

I don't like paypal at all. It requires a lot of extra info from customer. So, I stick with regular payment gateway, where customers only fill in their card details and then the gateway verify it with customers bank and execute the payment.

It seems to me that this discussion has gone astray from where it started.

The original osC checkout process could be better, that's true, but how?

If you please, suggest!

Personally I have modified the process, just a little, like replacing the "bullet.gif" with a cart and moved the continue button below the current checkout title... It was a simple change... but effective.

Sara

[Biancoblu]

I like Paypal for the reason that I am spared the hassle of gathering customers' financial info and processing credit cards myself, I prefer avoiding the aggravation that that can cause if anything goes wrong like the site being hacked for example.

Having said that, it is true that Paypal apply rather high fees and usually rule in favor of the buyer in case of disputes. Fortunately I only had one dispute in over 6 years.

As for the one page checkout it really is a matter of personal choice, I'm not against it but I don't see how having shipping and payment info on single page as opposed to two will speed up the transaction that much, if a customer is serious about buying he will buy regardless of the checkout system, what matters really is security, that's personally what I look for when I buy online.

[sportstolen]

Many times when i shopping online i want to view the cart and see what payment methods is availible and how they can ship the products to me, if i need to login/create a account i will press the back button in the browser and shop somewhere else...

Probably this is different around the world, but here in sweden one page checkout with guest shopping is one of the higher priorities when some choose an ecommerce..