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#1   RCHobbyAddict

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Posted 14 June 2012 - 02:48

Hello,
Different pages like logoff.php, create_account.php, etc keep forwarding my customer to a folder catalog/undefined. Now This happens for some and does not happen to some visitors. What might be the cause for it?

#2   DunWeb

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Posted 14 June 2012 - 03:23

@anam_funny

Can you post the URL so we can see ?




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#3   marrrecki

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Posted 14 June 2012 - 06:25

remove content test in your GA. There is an option for testing few contents of store - for me thats the problem.
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#4   RCHobbyAddict

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Posted 14 June 2012 - 13:19

www.rchobbyaddict.com
My customers recently started getting 404 errors for www.rchobbyaddict.com/undefined
And the forwarder is a php file in the website.

#5   DunWeb

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Posted 14 June 2012 - 13:50

@anam_funny

First problem, your sessions and cookies are not configured properly

Second, Your create account page is complicated and has unnecessary fields which would hinder most customers from even creating an account.

Third, You don't have an SSL in place, I would never enter my REAL information into your site.

Fourth, the point system gives the customer an error during the checkout process, it states they don't have enough points etc, this would prompt most customers to leave your website.

Fifth, Your Support, New Products and About us buttons are linked to the wrong pages on your site.

Sixth, the reCaptcha should not be two 8 letter words.....that's just plain annoying.

Just my opinions.



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#6   RCHobbyAddict

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Posted 14 June 2012 - 14:45

Hello,
Thank you so much for your inputs. I have taken care of the SSL Certificates. They will be up in a month. I would require help regarding setting up the sessions and cookies. What settings are preferred?

#7   RCHobbyAddict

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Posted 15 June 2012 - 05:57

@DunWeb I have set the following options:


Force Cookie Use = False
Check SSL Session ID = True
Check User Agent = False
Check IP Address = False
Prevent Spider Sessions = True
Recreate Sessions = True

I hope that is good?

#8   DunWeb

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Posted 15 June 2012 - 10:42

@anam_funny

Check SSL Session ID should be False

Check the /includes/configure.php for the cookie path



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#9   RCHobbyAddict

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Posted 17 June 2012 - 12:53

@DunWeb how did you find out that my cookies and sessions were are messed up?

#10   DunWeb

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Posted 17 June 2012 - 13:16

@anam_funny

When you enter an osCommerce site you are assigned an OSCID, that OSCID is visible the first couple of clicks and then should no longer appear in the URL. If it remains, then you have a sessions and cookies issue.



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#11   germ

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Posted 17 June 2012 - 14:26

The sessions and cookies seem setup correctly to me.

The session ID disappears from the browser address window after 2 clicks and items stay in the cart navigatng from page to page.
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#12   cornishpirate

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Posted 18 June 2012 - 13:17

I'm getting this too - just the last week or so - pretty certain it's not from osC.

Only a few occurrences a day out of thousands of hits.

PS Almost always comes when

"Mozilla/5.0 (Windows NT 6.0) AppleWebKit/536.5 (KHTML, like Gecko) Chrome/19.0.1084.56 Safari/536.5"

Edited by cornishpirate, 18 June 2012 - 13:24.


#13   cornishpirate

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Posted 18 June 2012 - 14:09

This seems relevant..

http://stackoverflow...te-since-12-jun

#14   satish

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Posted 18 June 2012 - 19:10

1. Check your root .htaccess files as it might have rules for some specific IPs resulting in redirect.

2. Else check your access log for referal pages that result in www.rchobbyaddict.com/undefined also note down which browser.

3. Disable your browser cookies and do a test
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#15   RCHobbyAddict

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Posted 20 June 2012 - 03:47

.htaccess is set up fine. I checked it. The ips are not redirecting, because I am getting orders from the same ip also. On the basis of customer feedback, they click back and start browsing again...
And supprisingly, there is no mention of that in the log also.
The last modification I did was 3 months ago and these have been comming up since a month. They have reduced though after setting up the sessions and cookies...
Mostly it is mozilla. I tested the website on mozilla, one strange fact I observed, the website it loading slow on mozilla and IE9...? Ok on chrome and safari...

#16   RCHobbyAddict

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Posted 20 June 2012 - 03:49

Yes, I discarded the jquery buttons from the header last week. So after that they have reduced and only 1-2% traffic still show that error.

#17   sembrouille

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Posted 21 June 2012 - 08:56

I have the same problem and I do not think it's related to osc, I found this link that talks about it too, this could be related to browser.

http://stackoverflow...te-since-12-jun


#18   RCHobbyAddict

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Posted 22 June 2012 - 13:23

I am getting errors like:

Error Code: 404 - Not Found
Occurred: 22/06/2012 8:06:27
Requested URL: http://rchobbyaddict.com/cache/f352cda7270263e3786b974acc99b539

#19   krokus

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Posted 22 June 2012 - 15:50

all my undefined are like this
"GET /undefined HTTP/1.1" 404 5840 "Mozilla/5.0 (Windows NT 5.1) AppleWebKit/536.5 (KHTML, like Gecko) Chrome/19.0.1084.56 Safari/536.5"
"GET /undefined HTTP/1.1" 404 5789 "Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/536.5 (KHTML, like Gecko) Chrome/19.0.1084.56 Safari/536.5"

Edited by krokus, 22 June 2012 - 15:56.


#20   sembrouille

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Posted 23 June 2012 - 08:00

I think, according to wikipedia and User Agents, google chrome causes this error.

Chrome User-Agents :

http://fr.wikipedia....wiki/User-Agent