Hearing horror stories from a previous business who ran osC and had some customers from overseas claim they never got their high dollar items. Apparently the customs form still wasn't enough to stop paypal from putting a hold on the account and paying the buyer who says they never got their items. This caused a downward spiral as orders were still coming in. Any insight on how to sell internationally and be protected as a seller?
Thanks in advance!
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How to protect yourself from international scammers?
Started by zeus_r6, Jun 13 2012 01:07 PM
(paypal)
7 replies to this topic
#2
DunWeb
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Posted 13 June 2012 - 01:14 PM
@zeus_r6
As a seller shipping internationally, it is your responsibility to ensure all required customs paperwork, duties and fee's are included in your shipping costs. A product is not considered 'delivered' until the customer signs for it. YES, ensure you require signature on ALL shipped items. Use postal services to ship internationally as Couriers LOVE to charge additionally for brokerage services where postal services "usually" don't bother.
Chris
As a seller shipping internationally, it is your responsibility to ensure all required customs paperwork, duties and fee's are included in your shipping costs. A product is not considered 'delivered' until the customer signs for it. YES, ensure you require signature on ALL shipped items. Use postal services to ship internationally as Couriers LOVE to charge additionally for brokerage services where postal services "usually" don't bother.
Chris
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#4
DunWeb
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Posted 13 June 2012 - 01:37 PM
@zeus_r6
You are right, it is not REQUIRED, but it will save your butt if the customer says they didn't receive it. And a signature request only costs a couple of bucks which you include into your shipping costs.
Chris
You are right, it is not REQUIRED, but it will save your butt if the customer says they didn't receive it. And a signature request only costs a couple of bucks which you include into your shipping costs.
Chris
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#6 ONLINE
geoffreywalton
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Posted 13 June 2012 - 08:42 PM
Maybe the US Postal service don't offer an internatinal signature service and Canada does.
Uk does
http://www.postoffice.co.uk/letters-parcels/overseas-letters-parcels/international-signed-for
USPS offer Return Receipt with the recipient’s signature sent by postcard. Some countries don’t allow return receipts.
https://www.usps.com/business/express-mail-international-for-business.htm
Don't you just love google.
Cheers
G
Uk does
http://www.postoffice.co.uk/letters-parcels/overseas-letters-parcels/international-signed-for
USPS offer Return Receipt with the recipient’s signature sent by postcard. Some countries don’t allow return receipts.
https://www.usps.com/business/express-mail-international-for-business.htm
Don't you just love google.
Cheers
G
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#7
DunWeb
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Posted 13 June 2012 - 09:08 PM
@zeus_r6
If USPS doesn't offer it, then you will have to ship UPS, FEDEX or another courier that does. Just be sure to include brokerage, customs fee's and tariffs in your shipping costs.
Chris
zeus_r6, on 13 June 2012 - 07:48 PM, said:
I guess what I was saying is the post office claimed there was no such service for international
If USPS doesn't offer it, then you will have to ship UPS, FEDEX or another courier that does. Just be sure to include brokerage, customs fee's and tariffs in your shipping costs.
Chris
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#8
Posted 27 June 2012 - 11:26 PM
zeus_r6, on 13 June 2012 - 01:29 PM, said:
Last time I shipped something internationally, the postal service person pointed out there is no signature required service for international
This is incorrect. On SOME of USPS services there are no confirmation. 1st class does not offer this service and same with the small flat rate boxes. In order to get signature you should ship Priority mail.
But to get to the original question. I have a rule. When dealing with international orders anything over $500.00 I will only accept wire transfers...no exceptions.
Anything under $500.00 I normally will only accept PayPal and I will only ship to the verify address that is on their account. If the address does not verify then I will not accept the payment. Also pay extra for signature confirmation on the shipment.
