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not subtracting quinties from inventory.

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5 replies to this topic

#1   dculley

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Posted 26 May 2012 - 04:46 PM

I also have another problem.  After going live, order came in but did not subtract qty from item and set it out of stock.  How do I fix that one?

#2   dculley

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Posted 26 May 2012 - 07:41 PM

Helpful information - I hope - to help me solve the above.  my orginal path was ladybuggardendecor.com/catalog/shop.  This was so I could keep my current site up.  Before going live I moved and renamed the path to ladybuggardendecor.com.  Did away with catalog/shop.  I thought all was well until the order came through.  Hope this helps.

#3   DunWeb


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Posted 26 May 2012 - 08:00 PM


Ensure you have the settings correct in the admin area under configuration >> stock

Check stock level true
Subtract stock         true
Allow Checkout       false
Mark product out of stock    ***
Stock Re-order level    0


Edited by DunWeb, 26 May 2012 - 08:01 PM.

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#4   dculley

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Posted 26 May 2012 - 08:05 PM

Hi Chris,

I checked all that and it is set to the above.  After I shipped and marked the invoice shipped, I checked the item and it was still showing 1 instock.

I made an error on the above address: i'm sorry - the old address was lady---.com/shop/catalog  not catalog/shop.

#5   smithec

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Posted 12 October 2012 - 01:24 PM


Did you ever find anything that might have caused this? We will sometimes see the exact same issue.


#6   14steve14



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Posted 13 October 2012 - 09:41 AM

Did your customer by any chance pay with paypal. If they did, they may not have returned to your site after makinhg payment. Check your paypal preferences setting and add a return url if it is missing.
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