5 replies to this topic

[dculley]

I also have another problem.  After going live, order came in but did not subtract qty from item and set it out of stock.  How do I fix that one?

[dculley]

Helpful information - I hope - to help me solve the above.  my orginal path was ladybuggardendecor.com/catalog/shop.  This was so I could keep my current site up.  Before going live I moved and renamed the path to ladybuggardendecor.com.  Did away with catalog/shop.  I thought all was well until the order came through.  Hope this helps.

[DunWeb]

@dculley

Ensure you have the settings correct in the admin area under configuration >> stock

Check stock level true
Subtract stock         true
Allow Checkout       false
Mark product out of stock    ***
Stock Re-order level    0



Chris

Edited by DunWeb, 26 May 2012 - 08:01 PM.

[dculley]

Hi Chris,

I checked all that and it is set to the above.  After I shipped and marked the invoice shipped, I checked the item and it was still showing 1 instock.

I made an error on the above address: i'm sorry - the old address was lady---.com/shop/catalog  not catalog/shop.

[smithec]

Dean,

Did you ever find anything that might have caused this? We will sometimes see the exact same issue.

-Ed

[14steve14]

Did your customer by any chance pay with paypal. If they did, they may not have returned to your site after makinhg payment. Check your paypal preferences setting and add a return url if it is missing.