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1 pound being added to all order weights


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3 replies to this topic

#1   dlcmpls

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Posted 23 May 2012 - 20:35

I administer an ecomm site using osC. We've discovered that every order is getting 1 pound added to the weight for the order.

So for example, if I order something that is .25 pounds in weight, the shipping cost gets calculated on a weight of 1.25 pounds.

This happens for both our UPS shipping module and our USPS module.

Anyone have an idea? Is there some sort of minimum shipping weight option somewhere?

#2   DunWeb

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Posted 23 May 2012 - 20:49

@dlcmpls

Did you check in the admin area under configuration>> packaging/shipping to see if the TARE weight is set ?


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#3   dlcmpls

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Posted 23 May 2012 - 20:57

Disredard. Found the Tare Weight set to 1 pound.

#4   dlcmpls

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Posted 23 May 2012 - 20:57

Yes, thanks Chris. I found that. I appreciate your reply.