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Shipping method changed in Paypal transaction


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#1   Bearclaw

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Posted 24 February 2012 - 19:57

Okay, so, basically, I have two shipping options: Pickup and UPS (can't get USPS methods working)

When someone in my state chooses a UPS option, it passes to Paypal correctly, but the express shipping page allows them to select (again) amongst the options on my site. It sends that info back to the cart correctly, but when the "do express checkout" call is made (third API call), for some reason the module is sending the wrong shipping option.

So, I have a Lot of CA customer who want packages shipped via UPS ground that are having their packages changed to Pickup, and charged accordingly. Then, I have to make an awkward phone call saying if you want us to ship, we have to charge you more money....

I want to resolve this.

I think this is happening only in my state because the Pickup option is only available there.
Tedward

#2   DunWeb

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Posted 24 February 2012 - 20:33

@Bearclaw

Don't allow PayPal to show shipping options, Either use osCommerce shipping, or use PayPal's shipping options, but not both.



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#3   Bearclaw

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Posted 24 February 2012 - 20:36

Lovely. Care to share how to make that happen? There is no way to shut off this "feature" in the Express module.
Tedward

#4   Bearclaw

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Posted 02 March 2012 - 06:19

why does this only happen in CA? Could it be the Pickup option causing this? It's set to only show in CA.

Also, We've found that the higher speed options for UPS are also defaulting to ground in CA.
Tedward

#5   angelika

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Posted 04 May 2012 - 12:36

I have the same problem. I cannot find a way to disable the shipping costs option in Paypal. Any ideas would be greatly appreciated.

#6   DunWeb

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Posted 04 May 2012 - 12:45

@angelika

Call PayPal, they will walk you through it, or check their knowledge base for instructions.



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#7   angelika

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Posted 04 May 2012 - 12:51

Thanks Chris I have emailed them but maybe I should call too.

#8   geoffreywalton

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Posted 04 May 2012 - 13:16

I talked to Angelika in the chat room and skyped PP

[13:38:50] Geoffrey.Walton: Fabio - voice from the past here
[13:39:19] Geoffrey.Walton: is there a setting in the pp account that says use a shipping cost calculated by pay pal?
[13:40:33] Fabio Sabatino - PayPal: it should be in the preferences
[13:42:35] Geoffrey.Walton: Thanks, is this a yes / no option?
[13:42:52] Fabio Sabatino - PayPal: I'm having a look as I can't remember exactly
[14:06:50] Fabio Sabatino - PayPal: postage calculations
[14:06:51] Fabio Sabatino - PayPal: under profile
[14:11:54] Geoffrey.Walton: Thanks
[14:12:02] Geoffrey.Walton: i'll pass it on

HTH

G
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#9   angelika

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Posted 07 May 2012 - 00:00

Hello,

thanks for this. It is all working now. It actually worked from the start. The problem was with Paypal. The address I had in Paypal was a UK address and and the Paypal shipping address overwites the OSC shipping address (I think only when it is talking to the server to get the calculations for the shippign costs). Anyway, I puyt a dummy international address in Paypal ( the same as in my dummy OSC account) and it finally worked, Paypal was getting confused with the two different addresses and it was calculating costs based on the address in Paypal.