Posted 06 January 2012 - 10:03 PM
What do you do to measure your customers' satisfaction? i.e. do you send them a courtesy email? ask them to fill in a survey?
Posted 06 January 2012 - 10:17 PM
8 people out of 10 don't bother to read installation manuals. I can recommend: if you can't read the installation manual, don't bother to install any contribution yourself.
Before installing contribution or editing/updating/deleting any files, do the full backup, it will save to you & everyone here on the forum time to fix your issues.
Any issues with oscommerce, I am here to help you.
Posted 06 January 2012 - 10:38 PM
We would be delighted if you left feedback on either the products you purchased or our service.
Simply logon to our site and Click on the Write a Review link next to the product you purchased, or click the google +1 button on the product page.
Generates some good reviews!
Also we use "Recover Cart Sales" to get feedback from customers who did not complete their tranactions.
Posted 07 January 2012 - 04:37 PM
but they do subcontract it out to consumer research companies such as AC Nielsons, who's clients include Tesco and Asda.
I like the sound of that, how effective do you find that?
Posted 07 January 2012 - 04:52 PM
In the last 90 days it has recovered 9% of abandoned carts with a total of around £200
But what I find useful is that people tend to reply to the email sent telling you why they did not buy, which gives you a chance to do something about it eg. shipping too high for an item etc.
Posted 01 February 2012 - 05:49 PM
I am not a coder, so dont bother sending PMs asking for help as you wont get any.
Search the forums before posting questions.
Posted 29 March 2012 - 09:34 AM