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Paypal and China


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#1   cooch

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Posted 29 November 2011 - 12:56

Have one customer from Hong Kong who can not check out using Paypal.
He gets this error:

"PayPal cannot process this transaction because of a problem with the seller's website. Please contact the seller directly to resolve this problem."

My paypal payment module version is:

$Id: paypal.php,v 1.3 2005/04/28 05:43:55 srashinkar Exp $

Any thoughts on what might be tripping it up?

#2   DunWeb

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Posted 29 November 2011 - 15:26

Steve,


Is your clients PayPal account configured properly ? (ie. currencies, zones, return URL ????)




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#3   cooch

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Posted 30 December 2011 - 22:14

Steve,


Is your clients PayPal account configured properly ? (ie. currencies, zones, return URL ????)




Chris



Sorry for the delay, Chris.

Didn't know that the client has to set up anything in his account in order to make a payment.
However, he says he has no trouble on other store sites, so I assume it has something to do with what my store is sending.

#4   cooch

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Posted 31 December 2011 - 02:28

Just had the same problem with another customer from singapore:

"PayPal cannot process this transaction because of a problem with the seller's website. Please contact the seller directly to resolve this problem."

Must be the way I am sending some variables...

Any ideas?

#5   DunWeb

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Posted 31 December 2011 - 06:46

Steve,

Hard to say without actually knowing the sent variables or the configuration.




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#6   cooch

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Posted 31 December 2011 - 14:32

Steve,

Hard to say without actually knowing the sent variables or the configuration.

Chris



What confuses me is that all the info is sent to paypal from my server, so the configuration is independent of where the client is.
The only thing that could be happening is that somehow the form that is sent from their browser is going through some server that is doing something to the variables or values.

Guess what I was hoping to find out is if there are any known limitations to string lengths or variable values that are known to cause problems with pacific rim servers.

#7   cooch

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Posted 31 December 2011 - 14:42

I found this thread:

http://www.webhostin...d.php?t=1069691

Seems as though the solution is to remove the buyer's country from the PayPal API call...?