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Store Down - No payment modules available in Admin


4 replies to this topic

#1 Avec

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  • Real Name:Jeffrey Todd
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Posted 02 November 2011, 16:32

Recently noticed that CC numbers were not being verified for length or starting sequence. Went to look at available modules in Admin>modules>payment and only Authorize.net was there, but it could not be selected and no options for edit, delete, etc were on the right. There are numerous module php files in catalog/includes/modules/payment. I attempted to add a new payment module - nothing. I attempted to delete the payment directory and create a new one, then copy the contents of the original - nothing.

This has now brought the store down because there are no payment options available at checkout_payments.php. I have reloaded backup versions of Admin/index and Admin/module to no avail. No changes to the site have been made during this time frame.

Thanks in advance for you urgent help.

#2 DunWeb

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  • Real Name:Chris Dunn
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Posted 02 November 2011, 16:44

Jeffrey,

Something has changed, it could be a number of possible issues:

1) Your hosting provider has updated the PHP or MySQL version
2) Someone has hacked your website (if you have stored your customers credit card information on your site, you MAY be held liable)
3) Permissions have changed that is not allowing you access.


Personally, judging by what you have explained, I believe you have been hacked.


Chris
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#3 Avec

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  • Real Name:Jeffrey Todd
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Posted 02 November 2011, 16:53

Checked with hosting company and no recent PHP upgrades. Checking on MySQL now.

Why do you think hacking? The other modules are still there (shipping and order total) Permissions to the catalog/includes/modules sub directories are consistent from one to the next.

#4 krdito

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Posted 02 November 2011, 17:16

I am Avec's other half. We had our hosting company do a restore from last evening, and all of the payment modules are back and working properly!

#5 krdito

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Posted 02 November 2011, 17:27

We are still having an issue with CC numbers not being verified for length or starting sequence. Any ideas how to fix this? We have the minimun value for a CC number set at 15 in store admin configuration/minimum values, but the system is accepting numbers less than 15 and even letters of the alphabet as a CC number!!??