I have an issue that I cannot seem to find a resolution here on the forums. I have a os commerce cart that is using PayPal Website Payments Standard. As everyone knows, the order pages have a box for "comments" from the customer. Once the order is on the final step and they click "process order" it takes them to PayPal. When they finish their payment it just stays on the PayPal screen. The order records in my admin, however it does not record any comments they put into the "comments" box during check out.
Does any one know how to fix this problem?
The settings look perfect in PayPal Website Payments Standard screen and openSSL goes to /usr/bin/openssl which is correct.
I just can't seem to figure out why the comments will not records. I can see the comments coming through my order screens, all the way up until I click "process order" and it goes to PayPal. Then I never see the comments again in the admin. Note the email confirmation I get does have my comments.
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PayPal and Issue Recording Customer Comments
2 replies to this topic
Posted 10 October 2011 - 09:17 AM
I had the same problem and after I logged into paypal and clicked the transaction the comments were now in the admin order where they were not before.