7 replies to this topic

[patmon]

Hi Guy's - I have a clean install and every thing works perfect except the email function. When customers place orders, admin sending emails, admin being notified of orders etc... Can anyone help?

Thanks

[Xpajun]

In admin>>configuration>>my store>>add extra emails add your email address

[patmon]

Xpajun, on 29 January 2011, 13:31, said:

In admin>>configuration>>my store>>add extra emails add your email address

Thanks for the help but no luck... I did that already and still no emails or notification.

Is there a config to do in any php files? I tried surfing this forum but cannot find any reference.

[Xpajun]

Some questions:

Are you using a new host? Some hosts either require special setting up or may not allow the posting of emails from your site

Have you tried the contact us page? if this sends mail then you may have a problem with your checkout pages

What payment module are you using? PayPal is notorious for not returning customers back to your store to enable the setting of orders and sending of emails

Are you getting a order in your admin? This would mean at least the payment module is working

Does the customer get an update email? If no this would point to email setting either with host or configuration

[patmon]

Xpajun, on 29 January 2011, 16:46, said:

Some questions:

Are you using a new host? Some hosts either require special setting up or may not allow the posting of emails from your site

Have you tried the contact us page? if this sends mail then you may have a problem with your checkout pages

What payment module are you using? PayPal is notorious for not returning customers back to your store to enable the setting of orders and sending of emails

Are you getting a order in your admin? This would mean at least the payment module is working

Does the customer get an update email? If no this would point to email setting either with host or configuration

Yes, I just set up hosing with Godaddy and have a fresh unedited 2.3.1 version of OS.
I tried all forms of contact including contact us, admin sending emails and order notification.
Just using the cash on delivery option to simplify things at the moment.
Yes -Admin is getting orders okay.
Customers not getting any emails at all.

Thanks,

[Xpajun]

As far as I know GoDaddy have no hang ups about sending mail but it might be worth checking with them the settings they require - unless, of course, some-GoDaddy-one comes along to answer your question

Incidentally my email options are:

sendmail
LF
false
false
true

which work quite well (but I'm not on GoDaddy)

[Shyla Sweep]

have you resolved this problem? haveing the same problem as well

[geoffreywalton]

Had a hunt around after you left the chat room

see includes/functions/general.php

////
//! Send email (text/html) using MIME
// This is the central mail function. The SMTP Server should be configured
// correct in php.ini
// Parameters:
// $to_name The name of the recipient, e.g. "Jan Wildeboer"
// $to_email_address The eMail address of the recipient,
// e.g. jan.wildeboer@gmx526.de
// $email_subject The subject of the eMail
// $email_text The text of the eMail, may contain HTML entities
// $from_email_name The name of the sender, e.g. Shop Administration
// $from_email_adress The eMail address of the sender,
// e.g. info@mytepshop.comHTH



G