Missing, Duplicate Etc. Order Problems
Posted 10 December 2010 - 03:49 PM
Authorize.net shows a charge but order never shows up in OSC
Authorize.net charges the customer multiple times (possibly customer is getting impatient and submitting more than once)
OSC gives the "Please try again and if problems persist, please try another payment method" message 3 times in a row, and 4th time the same card works
OSC keeps giving the "Please try again and if problems persist, please try another payment method" message, but same card works 30 minutes later
HELP! Has anyone had this problem before?
I'm using this version of authorizenet_cc_aim.php: $Id: authorizenet_cc_aim.php 1803 2008-01-11 18:16:37Z hpdl $
PayPal orders are going through fine ...
Posted 09 August 2011 - 09:40 PM
So far it seems that it's only happening when the credit card was denied the first time for some reason.
Posted 26 October 2011 - 04:31 PM
I think that OSC starts adding to the orders_total table in the database first. The entry for ot_subtotal works, but the next one is ot_shipping and it never gets entered into the database and neither does the total from ot_total. The order_products, order_products_attributes and order_status_history tables never not get entered into the database either, and so the email never gets sent, and the "order successful" page is never displayed, so the customer doesn't know that the order was charged to their card, and they keep trying to enter the order, resulting in multiple charges and multiple missing orders.
So far, I have been manually adding the information to the database that is missing, but this requires you to know exactly what they ordered, with what attributes and what shipping method they used as well as how much the shipping charge was. Most times, if you log into the user's account on the store, you can see that the products were still in their cart. I guess the cart is cleared after the database is updated fully? If you go to checkout, you can find out what shipping charge they used by deducting the products totals from the total that was charged to their card.
Does anyone have any more information about this phenomenon? I cannot figure out what is causing this error, but it only happens when the order is processed by authorize.net and only when the shipping and billing addresses are different.
Posted 26 December 2011 - 02:31 PM
Posted 26 December 2011 - 03:23 PM
I beleieve there are "Master Password" add-ons that can allow you to log on to any account.
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