2 replies to this topic

[laurelsstitchery]

I've tried everything I can think of to fix this error, so I'm posting here as a last resort. I have a cross stitch supplies shop using the latest release of OSC (v2.2 rc2a). I do automatic shipments for several people, so I've installed this add-on: http://www.oscommerc...y/contributions,1927. I'm using the default authorize.net module that came with this release.

I log in as the customer and place the order manually using their credit card information. Here's the problem: starting a couple of weeks ago, whenever I try to process a card, I get this error: "There has been an error processing your credit card. Please try again and if problems persist, please try another payment method." BUT, when I log out and then log back in on my own customer account, I can place orders all day long and they go through no problem. I don't know why there would be a checkout difference between the two since it's the same checkout pages and process.

Also, I've had a severe decline in the number of orders using credit card vs. Paypal, so I'm sure when customers are trying to checkout, they're getting the same error.

I'm about to rip out my hair and my customers are getting irritated. Please for the sake of my sanity: HELP AN IDIOT OUT HERE! Thanks!

[rob0362]

laurelsstitchery, on 15 July 2010, 22:03, said:

I've tried everything I can think of to fix this error, so I'm posting here as a last resort. I have a cross stitch supplies shop using the latest release of OSC (v2.2 rc2a). I do automatic shipments for several people, so I've installed this add-on: http://www.oscommerc...y/contributions,1927. I'm using the default authorize.net module that came with this release.

I log in as the customer and place the order manually using their credit card information. Here's the problem: starting a couple of weeks ago, whenever I try to process a card, I get this error: "There has been an error processing your credit card. Please try again and if problems persist, please try another payment method." BUT, when I log out and then log back in on my own customer account, I can place orders all day long and they go through no problem. I don't know why there would be a checkout difference between the two since it's the same checkout pages and process.

Also, I've had a severe decline in the number of orders using credit card vs. Paypal, so I'm sure when customers are trying to checkout, they're getting the same error.

I'm about to rip out my hair and my customers are getting irritated. Please for the sake of my sanity: HELP AN IDIOT OUT HERE! Thanks!

The reason for this is AVS setting in your Authorize.net setting. Call Authorize.net support. I got the same issues and Authorize support was REALLY good and fixing this issue and as far as I know The issue has gone away

I hope this helps. Most of my international customers we getting this error

Robert

[laurelsstitchery]

rob0362, on 16 July 2010, 04:35, said:

The reason for this is AVS setting in your Authorize.net setting. Call Authorize.net support. I got the same issues and Authorize support was REALLY good and fixing this issue and as far as I know The issue has gone away

I hope this helps. Most of my international customers we getting this error

Robert

Unfortunately, his is not the case for me since I have AVS turned off right now. This error happens on all transactions, international and domestic.