2 replies to this topic

[basketwoes]

A client of ours has filed chargebacks going back 180 days! We are a service company and she received
satisfactory service regularly and now she is fraudulently committing this crime. We have responded to the first set of "copy request" with
the receipts and have now been informed that she is disputing this and they are now converted to chargebacks.

Elavon has cancelled our merchant services account. She is in Canada and we are out of US. Any advice, how we should proceed?
Get an attorney? We are a young company and were thoroughly un prepared for an event as this. We are pretty much bankrupt at the moment
And since most of our business is online and we do not have the capability of accepting credit cards at the moment, we dont know what to do.

We attempted to contact the RCMP but were told it is a civil case and we should file a lawsuit against her. More expenses.

[toyicebear]

The only thing you can do is show a compilation of evidence, inc. all email communication you have had with the customer.

For now to be able to do business, sign up with 2checkout or PayPal to be able to accept payments online in the meanwhile.

Edited by toyicebear, 04 June 2010, 11:05.

[MarketUS]

First of all, Visa/MC guidelines set the maximum amount of time for a customer filing a chargeback at 120 days, IF you have not provided any services. Go to the Visa site and download the latest manual and focus on the chargeback section.

If you are using paypal, see my post: http://forums.oscommerce.com/topic/361360-paypal-beware-of-paypal-6000-usd-seized-by-paypal/

Contact me if you need further help.