17 replies to this topic

[ErkDog]

Hey Guys,

When I place an order on the store it does not send the e-mail.

It sends e-mails for the registrations and password recovery fine, so I know that it is ABLE to send an e-mail when it wants to.

Also, the order is not being changed to the "processing" status as indicated in the paypal IPN module.

When I complete an order with the "COD" payment module, the e-mail sends fine.

So, the problem is obviously in the PayPal IPN module itself.

How do I get this squared away?

Thanks,
Matt

[ErkDog]

cmon guys, any ideas on this?

[ErkDog]

guys srsly, help pllllease?

[ErkDog]

really is nobody going to help me with this at all!?

[Ben Nevis]

It sounds as though the order is not being completed when you use paypal. I think you need to describe in more detail what happens when you choose paypal as a payment method - when you click to confirm the order do you get transferred to the paypal site to make payment? Do you receive the payment? Does paypal return you to your site after payment? Is the whole process completed successfuly after payment, apart from not getting the confirmation email sent out, ie is the order actually placed in the order table? What status is it being given if it is not the status you expect?

[ErkDog]

Sorry perhaps I should have clarified further.

The order does go through and complete.

It sends the paypal e-mail to both parties, but it does not send the e-mail from osCommerce itself.

The order is given the status of "Preparing"

In the paypal module configuration I have:

Set Order Status of orders made with this paymnet module to this value:
Processing

[Ben Nevis]

Ah, but you are using osC v 3, sorry I didn't realise that because the 'new content' view when you browse the forums just lists the forum names, which are the same for v2 and v3. If the process does complete successfully apart from the email not being sent out (and an incorrect order status being given) then there doesn't appear to be any obvious reason why it doesn't work. Perhaps it is a 'feature' of osC 3 in its present state of development

[ErkDog]

Nah, because it works if I complete an order with COD. So that means it almost has to be something in the PayPal payment module.

[Ben Nevis]

ErkDog, on 04 December 2009, 15:25, said:

Nah, because it works if I complete an order with COD. So that means it almost has to be something in the PayPal payment module.

Yes, I meant a 'feature' of the Paypal module. Did you try other paypal modules, as a matter of interest?

[ErkDog]

I can't seem to locate any other 3.0 paypal modules other than the OOB one

[Ben Nevis]

ErkDog, on 05 December 2009, 17:47, said:

I can't seem to locate any other 3.0 paypal modules other than the OOB one

Yes, you're right, there's only the paypal_ipn module for osc 3.0. It doesn't have paypal_express or _direct.

Well, I don't think anyone said osc3 was ready for production use yet....

[ErkDog]

Actually, Mr. Harold HIMSELF said it was...

[Ben Nevis]

ErkDog, on 05 December 2009, 19:04, said:

Actually, Mr. Harold HIMSELF said it was...

Well, I was referring to forum users

[nicole zhang]

Ben Nevis, on 05 December 2009, 19:06, said:

Well, I was referring to forum users

Hi Ben,
I meet the same problem with you,have you solved this problem yet and how?

Thanks,
Nicole.

[nicole zhang]

Ben Nevis, on 05 December 2009, 19:06, said:

Well, I was referring to forum users

Hi Ben,
I meet the same problem with you,have you solved this problem yet and how?

Thanks,
Nicole.

[nicole zhang]

ErkDog, on 05 December 2009, 19:04, said:

Actually, Mr. Harold HIMSELF said it was...

Hi Erkdog,
I meet the same problem with you,have you solved this problem yet and how?

Thanks very much,
Nicole.

[simpleman9]

Hi there! I'm having the same problem and was wondering if anyone has solved anything yet???

[blackwater]

Checked into it upon reading this post and it seems fine on this end. No changes were done to the paypay_ipn code except to remove

'address_override' => '1',

and added

'no_shipping' => '1',

This is because Paypal account is setup to not calculate shipping or verify shipping address (too many problems with non US addresses).


You might want to check the expected formats in Configuration->My store

Quote

E-mail Address: sales@yoursite.com
E-Mail From: "Your Store" <sales@yoursite.com>
Send Extra Order Emails To: sales <sales@yoursite.com>

Type it with the exact format, without www, and use quotes where they appear. Reply if this fixes the issue.