162 replies to this topic

[MrFairGo]

Hi There

As others have indicated: This is a brilliant thread - "well done!" to the helpful gurus.

I have been contacted by a store owner (I installed and host the store, oscommerce v2.2 RC2) because they have been experiencing a strange email problem. To save you all time, I have spent some hours first searching about on this forum, but so far have not found anything that indicates anyone else has had or solved this weird issue.

The store owner is getting an email from oscommerce when a customer orders. So far so good. But when the customer has previously ordered, the email she receives has the order details of the PREVIOUS order. It was not until the goods were sent and a customer rang to say she'd already received this order, and wanted her new order, that the shop owner was alerted. This has happened several times. In the latest incident, the store owner recognised the items as having been recently packed and posted, and so rang the customer to get their new order that way.

I had sent some test orders at the time of setting this up back in May 2010. Today, I logged in as the same person and put in an order, then logged out. Then using a different browser I logged in again and ordered different items. However, the resulting emails (both customer and store owner) were correct in both instances. So my test did not duplicate the issue.

Any insight into what might be going on here, and how to fix it?

Store is at http://sissi.com.au/shop

Thanks heaps.

Mr Fair Go

Edited by MrFairGo, 04 October 2011, 01:17.

[garyctk]

Hi there,

most of my customers are not receiving the "order confirmation" email if their email address are from gmail, yahoo and few others. if their email address is xxx@me.com (apple's icloud), they receive the "order confirmation" email.

my store uses the same email address as it's domain and receives all the "order confirmation" email. no issue here. but some of my customers don't.

from my store, i can send email to all the customers manually including those with gmail, yahoo addresses and they receive the email. only the "order confirmation" that is automatically generated are not sent to some customers.

some external mail server hosts are blocking my store auto generated "order confirmation" emails.
need some advice on how to debug this problem.

thank you in advance

rgds
garychua

[garyctk]

Hi,

i found the link to my problem here. thanks

http://forums.oscommerce.com/topic/187098-emailing-problem-emails-will-send-to-certain-addresses-but-not-others/page__hl__yahoo+email+blocked__fromsearch__1