enlala Posted June 15, 2009 Share Posted June 15, 2009 (edited) Dear all, I need help!!!! When I try to install United Parcel Service (XML)， But I get this error. ======= United Parcel Service (XML) 10002: The XML document is well formed but the document is not valid If you prefer to use ups as your shipping method, please contact Z-Counterform via Email. ======= PS: product_weight is setting. I donot know how to set UPS, the follow is my setting ------------------- Enable UPS Shipping True UPS Rates Access Key xxxxxx UPS Rates Username xxxxxxx UPS Rates Password xxxxxx Pickup Method Daily Pickup Packaging Type Package Customer Classification Code 01 Shipping Origin US Origin Origin City Fort Meade Origin State/Province FL Origin Country US Origin Zip/Postal Code 33841 Test or Production Mode Production Unit Weight KGS Unit Length IN Dimensions Support No Quote Type Commercial Negotiated rates False UPS Account Number xxxxxxx Handling Type Flat Fee Handling Fee 0 Enable Insurance True UPS Currency Code USD Tax Class Taxable Goods Shipping Zone --none-- Sort order of display. 0 Disallowed Shipping Methods --none-- Shipping Delay 1 Email UPS errors Yes Time in Transit View Type Raw ------------------- I am waiting here unit fixed this issue! Thanks Kimi Edited June 15, 2009 by Jan Zonjee Quote Link to comment Share on other sites More sharing options...
enlala Posted June 15, 2009 Author Share Posted June 15, 2009 (edited) DATE AND TIME: 2009-06-15 13:41:22 UPS URL: https://www.ups.com:443/ups.app/xml/Rate UPS REQUEST: <?xml version="1.0"?> <AccessRequest xml:lang="en-US"> <AccessLicenseNumber>xxxxx</AccessLicenseNumber> <UserId>xxxxx</UserId> <Password>xxxx</Password> </AccessRequest> <?xml version="1.0"?> <RatingServiceSelectionRequest xml:lang="en-US"> <Request> <TransactionReference> <CustomerContext>Rating and Service</CustomerContext> <XpciVersion>1.0001</XpciVersion> </TransactionReference> <RequestAction>Rate</RequestAction> <RequestOption>shop</RequestOption> </Request> <PickupType> <Code>01</Code> </PickupType> <Shipment> <Shipper> <Address> <City>Fort Meade</City> <StateProvinceCode>FL</StateProvinceCode> <CountryCode>US</CountryCode> <PostalCode>33841</PostalCode> </Address> </Shipper> <ShipTo> <Address> <City>beijing</City> <StateProvinceCode>beijing</StateProvinceCode> <CountryCode>CN</CountryCode> <PostalCode>100000</PostalCode> </Address> </ShipTo> </Shipment> <CustomerClassification> <Code>01</Code> </CustomerClassification> </RatingServiceSelectionRequest> UPS RESPONSE: <?xml version="1.0"?><RatingServiceSelectionResponse><Response><TransactionReference><CustomerContext>Rating and Service</CustomerContext><XpciVersion>1.0001</XpciVersion></TransactionReference><ResponseStatusCode>0</ResponseStatusCode><ResponseStatusDescription>Failure</ResponseStatusDescription><Error><ErrorSeverity>Hard</ErrorSeverity><ErrorCode>10002</ErrorCode><ErrorDescription>The XML document is well formed but the document is not valid</ErrorDescription><ErrorLocation><ErrorLocationElementName>RatingServiceSelectionRequest/Shipment/Package</ErrorLocationElementName></ErrorLocation></Error></Response></RatingServiceSelectionResponse> Dear all, I need help!!!! When I try to install United Parcel Service (XML)， But I get this error. ======= United Parcel Service (XML) 10002: The XML document is well formed but the document is not valid If you prefer to use ups as your shipping method, please contact Z-Counterform via Email. ======= PS: product_weight is setting. I donot know how to set UPS, the follow is my setting ------------------- Enable UPS Shipping True UPS Rates Access Key xxxxxx UPS Rates Username xxxxxxx UPS Rates Password xxxxxx Pickup Method Daily Pickup Packaging Type Package Customer Classification Code 01 Shipping Origin US Origin Origin City Fort Meade Origin State/Province FL Origin Country US Origin Zip/Postal Code 33841 Test or Production Mode Production Unit Weight KGS Unit Length IN Dimensions Support No Quote Type Commercial Negotiated rates False UPS Account Number xxxxxxx Handling Type Flat Fee Handling Fee 0 Enable Insurance True UPS Currency Code USD Tax Class Taxable Goods Shipping Zone --none-- Sort order of display. 0 Disallowed Shipping Methods --none-- Shipping Delay 1 Email UPS errors Yes Time in Transit View Type Raw ------------------- I am waiting here unit fixed this issue! Thanks Kimi Edited June 15, 2009 by Jan Zonjee Quote Link to comment Share on other sites More sharing options...
Jan Zonjee Posted June 15, 2009 Share Posted June 15, 2009 If you compare the outgoing message with the building up of the message in catalog/includes/modules/shipping/upsxml.php around line 551-593 you see that the whole information about the package(s) is missing. In essence you are asking for a quote on shipping but you are not stating for how many cartons and with what weight you want a quote. No clue how that part is gone missing (product with no weight?). Quote Link to comment Share on other sites More sharing options...
enlala Posted June 15, 2009 Author Share Posted June 15, 2009 Thank you! I checked this too, But I can do not find out the reason. I am a new php user. Can you help me fixed this? thanks very vrey much!!! I OK, please add me MSN or SPYKE. here is 5 AM, I am very trid~ If you compare the outgoing message with the building up of the message in catalog/includes/modules/shipping/upsxml.php around line 551-593 you see that the whole information about the package(s) is missing. In essence you are asking for a quote on shipping but you are not stating for how many cartons and with what weight you want a quote.No clue how that part is gone missing (product with no weight?). Quote Link to comment Share on other sites More sharing options...
Jan Zonjee Posted June 15, 2009 Share Posted June 15, 2009 I checked this too, But I can do not find out the reason. I am a new php user. Can you help me fixed this? thanks very vrey much!!! I OK, please add me MSN or SPYKE. here is 5 AM, I am very trid~ Better sleep on it. And after that enable for example the table rate to the shipping modules, just to see what results you get there. Perhaps add in the footer of checkout_shipping.php (be sure that it is inside php code or add <?php and ?> before respectively after it): echo '<pre>'; print_r($cart); echo '</pre>'; Than you can see the products in the cart and if there is something suspicious with it. Quote Link to comment Share on other sites More sharing options...
Jan Zonjee Posted June 15, 2009 Share Posted June 15, 2009 I checked this too, But I can do not find out the reason. I am a new php user. You seem to use kilograms for weight and inches for dimensions. Use lbs and inches for shipments from the USA. UPS will expect it that way. Quote Link to comment Share on other sites More sharing options...
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