54 replies to this topic

[site2you]

Shin, natacha, are you sure you have correct SHA signs configured?

[semper-linux]

Using OSC v2.3.1
Installed PostFinance payment module "openstream-OSCOM2PostFinance-d69d2fa"

Hi PostFinance forum,

I have just managed to run a successful 'local sandbox' test using the test form on the e-payment site.

I'm trying test purchases from the shop but keep getting the error "unknown order/1/s"
The FAQ tells me this is an error due to the SHAsignature not matching.

I suspect it is something to do with the parameters not being sent correctly which I think is understandable as I cannot see the HTML code for the 'hidden' fields in any of the payment module files.

I think I read somewhere that this code had to be pasted in to a file but which file and where ?

I'm a bit lost on this - can someone put me right ?

Many thanks

semper-linux.

[Nick Weisser]

According to the PostFinance technical documentation the error unknown order/1/s means:

Quote

You will receive this error message if the SHASign sent in the hidden HTML fields for the transaction does not match the SHASign calculated at our end using the details of the order and the additional string (password/pass phrase) entered in the SHA-­1-­IN Signature field in the “Data and origin verification” tab, “Checks for e-Commerce” section of the Technical Information page.

How is "Compose the string to be hashed by concatenating the value of" configured under Global security parameters in PostFinance back office? Please try to change that setting and do another test order. If that does not work either, please contact PostFinance merchant help and ask for help.

[semper-linux]

Hi Nick,

That was the answer - change to "each parameter followed by the pass phrase".
I didn't think of changing that as the instructions give no option on that setting - it would certainly help if the installation info was modified to allow this.

When returning from the Postfinance site, there are a couple of points............

1) The customer is returned to the login page (login.php) although still logged in. Would it be relatively simple to change this to the Home page (for example).
2) The shopping basket still contains the customers' order - how can I clear that ?

Many thanks for your assistance.

semper-linux

[Nick Weisser]

This means that something is not configured correctly. Please double-check your return URLs. When the customer returns he should land on the checkout success page if payment goes well and the shopping cart should be empty.

[vibinkb2006]

unknown order/1/r/.....What will be the reason for this error. Can you please help me in this case.....

[Nick Weisser]

Here's a list with the PostFinance error messages and why they mean. They are also in the advanced technical documentation.

[Nick Weisser]

I've been asked if the PostFinance extension is compatible with osCommerce v2.3.1. Although I have not tested it personally I would say so, because the checkout has not been altered as far as I know.

Anyone tried it already?

[Rajmohan Gopalan]

Hi Nick,

I have integrated 'openstream-OSCOM2PostFinance-d69d2fa' post finance module...The issue what I am facing is in 'test mode' after selecting the payment option it is not redirecting to https://e-payment.postfinance.ch/...... it is just showing the order success page with continue button......

Please help ....thank in advance.....

[Nick Weisser]

Please provide more details and/or screenshots of your configuration settings, both of the osCommerce add-on and the PostFinance backoffice.

[Rajmohan Gopalan]

I was able to resolve the issue.... )

[Nick Weisser]

Good to hear, please let us know what did the trick?

[Rajmohan Gopalan]

In checkout_confirmation.php....the code was like this
if ($$payment->code == 'paypal_ipn') {
............

so the redirection to https://e-payment.postfinance.ch/.............. was not working becuase the value of
$$payment->code was 'postfinance'. Now I have changed the condition to
if (isset($$payment->form_action_url)) {

So that it will redirect according to the form_action_url if it is present....

[Rajmohan Gopalan]

Hi ,

I am getting "unknown order/1/s" error , I have seen your document regarding all the error 's http://docs.openstream.ch/payment-provider/postfinance-error-messages/... I have created new SHA-­1-­IN Signature but still it is not working......I have set the same SHA-­1-­IN Signature in both SHA-­1-­IN and SHA-­1-­out also in the admin side....is this right?????...please help.

[Cardamom]

hello
Im planing to install postfinance payment. It sounds complicated. Can you please give me some advise how to go on. Are there different ways (prices) to get it?
Thanks already