Hi, Folks,
I'm happy to say that in 13 years of accepting credit cards (e-commerce for the last 4 months), this is the first time we've lost money due to credit card theft. The amount was $608. That part I'm not so happy about.
I'm writing this post simply to outline the characteristics of the order, as, in retrospect, it contained several red flags which I will now be more sensitive to.
1) It was from Indonesia. Nothing against Indonesia or its people, but it's a very long way from Canada, so there can be no possible recourse in case of problems with orders. Also, it's somewhat of an unusual place for a high-ticket order to originate from.
2) Not that this makes much sense, but the "buyer" seemed to have trouble coming up with his own address. The first one he gave us looked funny, even for an international address. I tried to look up the postal code and found it did not exist (wrong number of digits). After a few emails back and forth he came up with an address that looked more like a real one.
3) The order was for one of our most expensive items, and he wanted it shipped express.
4) He was using someone else's email address.
Considering all these irregularities, I should have done more verifying. Our Merchant Services provider has an 800 number for verifying cardholder address, for instance. But, naive me, this has never happened before, so I thought all was well.
I guess we'll have to run a tighter ship.
~Wendy
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6 replies to this topic
#2
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Posted 22 November 2008, 01:49
Sorry to hear that Wendy.
Those same red flags apply no matter what the oriigin of the order.
Those same red flags apply no matter what the oriigin of the order.
The Coopco Underwear Shop
If you live to be 100 years of age, that means you have lived for 36,525 days. Don't waste another, there aren't many left.
#3
Posted 22 November 2008, 02:11
Maybe when they open the door to accept the package a mosquito will bite them and give them jungle fever or something.
John Lennon said it, "Instant Karma's gonna get you..." (what goes around comes around).
John Lennon said it, "Instant Karma's gonna get you..." (what goes around comes around).
If I suggest you edit any file(s) make a backup first - I'm not perfect and neither are you.
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#4
Posted 02 December 2008, 03:06
You will eventually get a good eye for fraudulent orders. My first year in business I lost about $1000. Now I probably lost $100 - $200/year to friendly frauds.
One thing that can slip past your standard foreign fraud is when they put through a test order for a small amount. So you have to be diligent with your fraud checks. Don't get lazy. Spend a couple minutes on that inexpensive order and do your best to see it is legit.
One thing that can slip past your standard foreign fraud is when they put through a test order for a small amount. So you have to be diligent with your fraud checks. Don't get lazy. Spend a couple minutes on that inexpensive order and do your best to see it is legit.
#5
Posted 02 December 2008, 04:03
germ, on Nov 21 2008, 07:11 PM, said:
Maybe when they open the door to accept the package a mosquito will bite them and give them jungle fever or something.
John Lennon said it, "Instant Karma's gonna get you..." (what goes around comes around).
John Lennon said it, "Instant Karma's gonna get you..." (what goes around comes around).
Wendy, that's too bad. I'm sorry you lost so much money (Bad Mcgraws! **shakes fist**) But if you still have the guy's email or anything, that 419 site might be an idea. Those people are brilliant and they just be mean to scammers for fun. It seems that you can send them the info and they will decide whether to torture or not. Fun!!
#6
Posted 02 December 2008, 04:07
Quote
HAA! You funny. Is your pony still alive?
But, it's getting kinda' "deep" in here...
When you sending that shovel?
If I suggest you edit any file(s) make a backup first - I'm not perfect and neither are you.
"Headers already sent" - The definitive help
"Cannot redeclare ..." - How to find/fix it
SSL Implementation Help
Like this post? "Like" it again over there >
"Headers already sent" - The definitive help
"Cannot redeclare ..." - How to find/fix it
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#7
Posted 02 December 2008, 04:16
germ, on Dec 1 2008, 09:07 PM, said:
Yes Ma'am he is.
But, it's getting kinda' "deep" in here...
When you sending that shovel?
But, it's getting kinda' "deep" in here...
When you sending that shovel?
I forgot... On it's way... Hang in there! I'm leaving right now for the post office.PS - Some people keep them outdoors... Just sayin'
