104 replies to this topic

[dspeak]

I have installed this, installed the database, made the changes in the config file, but all I get in admin side is a blank.

On user side I get the dayana window, but nothing happens.

I followed the installation to a "T".

I have even uninstalled it, uninstalled the database 6 times and I always get the same results.

Please help

[olsonsp4c]

dspeak, on Jan 16 2009, 10:19 AM, said:

I have installed this, installed the database, made the changes in the config file, but all I get in admin side is a blank.

On user side I get the dayana window, but nothing happens.

I followed the installation to a "T".

I have even uninstalled it, uninstalled the database 6 times and I always get the same results.

Please help

it would be impossible for me to suggest something without looking at it, having ftp access to your website, and to your osC admin.

Scott

[Stroker396]

Ok, I also followed the directions and have been over every part of them and I have the problem of the blank screen. I cannot even get to the admin it is just completely blank.

Now I am curious though I did not see and .sql files there was nothing to upload to the database?

Am I missing something here. I have been looking on the daymb forums for answers as well, not much luck so far.

[olsonsp4c]

Stroker396, on Jan 25 2009, 12:44 AM, said:

Ok, I also followed the directions and have been over every part of them and I have the problem of the blank screen. I cannot even get to the admin it is just completely blank.

Now I am curious though I did not see and .sql files there was nothing to upload to the database?

Am I missing something here. I have been looking on the daymb forums for answers as well, not much luck so far.

I don't understand what you mean by blank screen. please post screenshots.

The sql is automatically added. there is no sql to upload.

Scott

[Stroker396]

1. When I meant blank screen I meant nothing but white, plain, nada, nothing.

2. I figured out the problem, it was no thanks to Godaddy, they are going to be switching the database server and gave me the info for the new one but it is not transfered yet, so 1 call and I got the current info and BAM! it works.

Sorry to waste your time. But when I made changes then I would get the errors but with localhost (which it is not) it gave the blank screen.

Hopw that help someone else, check with your host company to get the correct info as 'localhost' is not correct in all instances.

[olsonsp4c]

Glad you got it working Mark.

Scott

[Stroker396]

I must say I love this contribution! Excellent work.

Now having said that, I have a couple of questions/requests that I think can make it even better.

1. If on the ring tones selector in the admin if there was a way to press play to preveiw each one before selecting it (other wise I have to test it from the user side each time, or from my computer (good for the staff as well).

2. Is there a way to set the window size of the popup on the users end so that it is just slightly larger than the border (like the admin is) currently mine comes up short of a full page with lots of wasted white space.

3. Is there a way to make the admin window turn orange in the bottom (start menu) when the window is minimized when there is someone waiting (many other programs do this for various reasons i.e. yahoo IM)

I would start looking into it but I am not a programmer and I have so many other things on my plate, but I thought I would throw it out there.

Thanks again,

[olsonsp4c]

Stroker396, on Jan 28 2009, 08:31 AM, said:

I must say I love this contribution! Excellent work.

Now having said that, I have a couple of questions/requests that I think can make it even better.

1. If on the ring tones selector in the admin if there was a way to press play to preveiw each one before selecting it (other wise I have to test it from the user side each time, or from my computer (good for the staff as well).

2. Is there a way to set the window size of the popup on the users end so that it is just slightly larger than the border (like the admin is) currently mine comes up short of a full page with lots of wasted white space.

3. Is there a way to make the admin window turn orange in the bottom (start menu) when the window is minimized when there is someone waiting (many other programs do this for various reasons i.e. yahoo IM)

I would start looking into it but I am not a programmer and I have so many other things on my plate, but I thought I would throw it out there.

Thanks again,

Thanks... 2 of those suggestion could just go directly to dynahost that wrote the actual software at http://www.dayanahost.com/forum2/index.php...SF&f=8& (I just ported it to osCommerce and customized it a bit)

The popup in the catalog and admin can be changed in size. Just look at the javascript in the infobox file and in the admin/includes/header.php and look for the height width settings which are large numbers like 500, 450 or something like that...

Scott

[Stroker396]

Ok this is strange. On the admin side the screen sizes fine. But on the client side like I said the screen comes up almost as a full page and yet I looked up the settings and they are set at 5xx and 400 already, but for some reason it is not following that? wonder if there is an error in the script?

THis is the script in includes/boxes/live_support.php (I enlarged the sizes a bit as a test)

<script language="javascript"><!--
function phpOnlinePopupWindow() {
var url = "<?php echo $phpOnline_base_url.'/client.php';?>";
window.open(url,'popupWindow','toolbar=no,location=no,directories=no,status=no,menubar=no,scrollbars=no,res
izable=no,copyhistory=no,width=650,height=450,screenX=150,screenY=150,top=150,lef
t=150')
}
//--></script>

[olsonsp4c]

Stroker396, on Jan 31 2009, 05:08 PM, said:

Ok this is strange. On the admin side the screen sizes fine. But on the client side like I said the screen comes up almost as a full page and yet I looked up the settings and they are set at 5xx and 400 already, but for some reason it is not following that? wonder if there is an error in the script?

THis is the script in includes/boxes/live_support.php (I enlarged the sizes a bit as a test)

<script language="javascript"></script>

In should read like this with no line break after "res" or after "lef":

<script language="javascript"><!--
  function phpOnlinePopupWindow() {
  var url = "<?php echo $phpOnline_base_url.'/client.php';?>";
	window.open(url,'popupWindow','toolbar=no,location=no,directories=no,status=no,menubar=no,scrollbars=no,res
  izable=no,copyhistory=no,width=650,height=450,screenX=150,screenY=150,top=1
50,le
 f
  t=150')
  }
  //--></script>

in this example you gave, the width is 650 and height 450

you might check your index.php to see if there is another popup script with the same name "popupWindow" - if so, rename that part.

Scott

Edited by olsonsp4c, 01 February 2009, 01:14.

[Stroker396]

Ya because when the window pops up it does include all the menus and is resizable and everything.

Where else would have have to go change it though??? must be in several different files.

(I have a few contributions) www.autopartsfirmonline.com

[olsonsp4c]

Stroker396, on Jan 31 2009, 05:32 PM, said:

Ya because when the window pops up it does include all the menus and is resizable and everything.

Where else would have have to go change it though??? must be in several different files.

(I have a few contributions) www.autopartsfirmonline.com

the easiest way is to just change it in the infobox file... change popupWindow to livesupportpopupWindow and see if that fixes it

Scott

[diy]

Does any one else have a problem with incoming ringing sounds???

When I test http://www.dayanahost.com/phponline.cfm i get the "you have a call ring" but I get no sound when i try it on my site!!

Edited by diy, 24 February 2009, 18:50.

[Coopco]

I installed this some time ago and have just noticed something a bit odd.

Under WAMP, all is fine.

On the web, IE6 and IE7 are fine.

Firefox however is constantly downloading from the website according to the message at the bottom of the screen in the status bar. I know it is this contribution that is linked to the problem becasue it happened after I installed the flash pugin for firefox on another PC that I use.

Has anyone else experienced this behaviour?

For some reason, this contribution seems to generate a lot of page not found errors. I don't know the reason, but it does not seem to be browser specific. As an example of one that caused over 300 errors from the same IP, without clicking a link:

Site: my_site.com.
Error Code: 404 - The server has not found anything matching the Request-URI. No indication is given of whether the condition is temporary or permanent.
Occurred: 02/23/2009 20:05:56
Requested URL: my_site.com/status0.php
User Address: www.xx.yyy.zzz
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.04506.30; .NET CLR 3.0.04506.648)
Referer:

The user address (in Hong Kong) has been changed by me and they have been banned from the website.

Any ideas?

Edited by Jan Zonjee, 31 December 2009, 12:17.

[binkycrafts]

Dumb question of the day . . .I have not had any previous instals of this contrib so do I start at the . .* Installation of phpOnline on OS-Commerce (OSC) * and skip over the sections marked * Upgrade 1.0 -> 1.1 * & * Upgrade 1.1 -> 1.2 *?

I know it sounds obvious but I wanted to make sure before give it a go.

Looks like just what we need to help some of our customers spend some cash.

Cheers,
Tony.

[Coopco]

binkycrafts, on Feb 25 2009, 08:17 PM, said:

Dumb question of the day . . .I have not had any previous instals of this contrib so do I start at the . .* Installation of phpOnline on OS-Commerce (OSC) * and skip over the sections marked * Upgrade 1.0 -> 1.1 * & * Upgrade 1.1 -> 1.2 *?

I know it sounds obvious but I wanted to make sure before give it a go.

Looks like just what we need to help some of our customers spend some cash.

Cheers,
Tony.

Do you skip over the part marked upgrade? Yes you do.

[Coopco]

diy, on Feb 25 2009, 05:44 AM, said:

Does any one else have a problem with incoming ringing sounds???

When I test http://www.dayanahost.com/phponline.cfm i get the "you have a call ring" but I get no sound when i try it on my site!!

Did you do

13. To TEST:

Go to your admin and click your phpOnline admin icon; once it pops up, login; then choose all your settings (change your password, SET the RINGER - you must do this for the ringer to work)
Then go to your catalog and click the phpOnline status indicator (should say that support is ONLINE), follow the prompts.
Have an online conversation with yourself

[diy]

Coopco, on Feb 25 2009, 09:53 AM, said:

Did you do

13. To TEST:

Go to your admin and click your phpOnline admin icon; once it pops up, login; then choose all your settings (change your password, SET the RINGER - you must do this for the ringer to work)
Then go to your catalog and click the phpOnline status indicator (should say that support is ONLINE), follow the prompts.
Have an online conversation with yourself

The sounds do work NOW apparently they were not defined correctly when I changed them.

As for the error 404 you receive i dont think its has to do with the contrib

I have set up the admin on a fresh domain with NO traffic and i received only 9 errors from phponline (alla others were from help center live which I was testing and never managed to set up in well functioning way)

All i know is that phponline will increase your traffic but I will test on an oscommerce shop -with the admin on a fresh domain-and will post the findings

PS An intersting option of phponline would be when shop owner offline the client to be redirected to the contact us page

@coopco

Quote

"Firefox however is constantly downloading from the website according to the message at the bottom of the screen in the status bar. I know it is this contribution that is linked to the problem becasue it happened after I installed the flash pugin for firefox on another PC that I use."

yes i dont see that working with firefox (works with chrome) maybe you should download tjhe latest version of phponline from

http://www.dayanahost.com/phponline.cfm

In any case I will install the db as an infobox and will report my problems

Edited by diy, 27 February 2009, 10:14.

[binkycrafts]

Got it in and running . . absolutely great addition and contrib. I second the idea about the redirect when offline because as far as i can tell the customer still has to go through the calling and waiting for a reply before being sent to the email option. I do have a small problem when changing the sounds, I have to log out of everything and and restart the browser to get the new sound so it took sometime to find one that would be ok played into our actual shop without alarming the customers that we have rosters running around.

Still, very happy with this addition and think it will definitely increase our sales . .thanks again.
binkycrafts.com

[Coopco]

diy, on Feb 27 2009, 09:03 PM, said:

The sounds do work NOW apparently they were not defined correctly when I changed them.

As for the error 404 you receive i dont think its has to do with the contrib

I have set up the admin on a fresh domain with NO traffic and i received only 9 errors from phponline (alla others were from help center live which I was testing and never managed to set up in well functioning way)

All i know is that phponline will increase your traffic but I will test on an oscommerce shop -with the admin on a fresh domain-and will post the findings

PS An intersting option of phponline would be when shop owner offline the client to be redirected to the contact us page

@coopco



yes i dont see that working with firefox (works with chrome) maybe you should download tjhe latest version of phponline from

http://www.dayanahost.com/phponline.cfm

In any case I will install the db as an infobox and will report my problems

As I said, it was after the flash pug in was installed. That was the only change to the browser. I had to use the flash option because the other did not work.

As far as I can tell, the status (0) relates to this contrib.

The idea of redirecting to the contact us page is a good one.

Edited by Coopco, 27 February 2009, 11:19.