104 replies to this topic

[jailaxmi]

olsonsp4c, on Nov 29 2008, 06:18 PM, said:

did you change the link in catalog/includes/boxes/live_support.php to:

$phpOnline_base_url = "https://www.your_store.com/live_support";

Scott

Yep, and also in the links to macromedia. Basically all the http:// became https:// there, so there were 3 links changed in that file.

Yol

[MarD]

I have the same problem with no image. I'm using Additional images contribution.
Flash option works but always shows online status.

Any suggestions?
Thanks, Marios.

[olsonsp4c]

jailaxmi, on Nov 29 2008, 03:35 PM, said:

Yep, and also in the links to macromedia. Basically all the http:// became https:// there, so there were 3 links changed in that file.

Yol

well, unfortunately, i don't know because it works on my store. wish i knew how to fix it for you...
Scott

[olsonsp4c]

MarD, on Dec 3 2008, 04:11 PM, said:

I have the same problem with no image. I'm using Additional images contribution.
Flash option works but always shows online status.

Any suggestions?
Thanks, Marios.

Marios,

i'm not familiar with that addon - my guess is that your going to have to mod the infobox to pull from the correct directory, the one specified in the install doc for additonal images, but it is just a guess.

Scott

[F22-Raptor]

Great contribution. Thanks a lot for doing this.

When I log into my admin panel in the News window I get a message saying:
ERROR:
I can connect to MYSQL but can not check the tables.

My database is local and I created the user will all rights except grant.

Any suggestions how to fix this, do I need to worry about it?

Thanks angain.

D.

[olsonsp4c]

F22-Raptor, on Dec 19 2008, 09:48 AM, said:

Great contribution. Thanks a lot for doing this.

When I log into my admin panel in the News window I get a message saying:
ERROR:
I can connect to MYSQL but can not check the tables.

My database is local and I created the user will all rights except grant.

Any suggestions how to fix this, do I need to worry about it?

Thanks angain.

D.

Unfortunately, I'm not really adept at mysql... Have you verified that your info in the config file is identical to that in your includes/configure.php file?

Scott

[inliquid]

I am having a problem with the customer support window popping up. When I turn off the STS template it works but when it is on the support window does not pop up. Everything on the admin side seems to be working fine.

Any ideas?

[olsonsp4c]

did STS have you install a javascript function for popups with the same function name?

Scott

[inliquid]

Hi Scott,

I don't believe that STS has the same function name on a pop up window. I did try changing it just to be sure and the window still does not pop up.

Chris

[inliquid]

Scott thanks for getting back to me.
I resolved my problem by moving the javascript function to an external file. Now everything is working.

Best
Chris

[formula1]

I have it all set up and in its most it appears to be working. I am having one major problem though I can not get the window to pop up (user). I am currently using STS and I am assuming this is where the problems are lying and something to do with the javascript commands. I noticed this has been mentioned already, only inliquid never went into detail on how he fixed it...

Is there any work around for this, (I am not the best at scripting and can not find a solution on my own)

many thanks in advance.

Gary

[olsonsp4c]

formula1, on Dec 30 2008, 06:15 AM, said:

I have it all set up and in its most it appears to be working. I am having one major problem though I can not get the window to pop up (user). I am currently using STS and I am assuming this is where the problems are lying and something to do with the javascript commands. I noticed this has been mentioned already, only inliquid never went into detail on how he fixed it...

Is there any work around for this, (I am not the best at scripting and can not find a solution on my own)

many thanks in advance.

Gary

Gary, I don't know personally how to fix it; however, I would suggest that you message Chris above and ask him what he did. I'm sure he'd be willing to post his solution or message it to you.

Scott

[Nathali]

Hi Scott,

I think I got into troubles..

I forgot my admin. user name & password !!

Is there a way to correct it?

Waiting please for any advise from you..

Thanks again dear Scott,

Regards,
Nath

[olsonsp4c]

Nathali, on Jan 7 2009, 02:50 AM, said:

Hi Scott,

I think I got into troubles..

I forgot my admin. user name & password !!

Is there a way to correct it?

Waiting please for any advise from you..

Thanks again dear Scott,

Regards,
Nath

you can look it up in the store database in the "bvars" table...

Scott

[Nathali]

olsonsp4c, on Jan 7 2009, 03:15 PM, said:

you can look it up in the store database in the "bvars" table...

Scott

Hi Scott !

How are you?

I looked in the database in the "bvars" table, and I see there only this:
bname bvalue
conf_GEmailSubject Message from online support
conf_Msg1 Please Wait...
conf_Msg2 Locating an Available and Online
Customer Service ...



I think it's not there..

Is there another place I could look for?

Thanks Scott,

Happy New Year,
Nath

[olsonsp4c]

Nathali, on Jan 7 2009, 08:20 AM, said:

Hi Scott !

How are you?

I looked in the database in the "bvars" table, and I see there only this:
bname bvalue
conf_GEmailSubject Message from online support
conf_Msg1 Please Wait...
conf_Msg2 Locating an Available and Online
Customer Service ...



I think it's not there..

Is there another place I could look for?

Thanks Scott,

Happy New Year,
Nath

happy ny to you as well!

here's what i found on the phponline forum:

If you forgotten your admin login and/ or password, You need to reset everything to factory default. To do that drop all MySQL tables and let them to be created again. Then you may login with admin as username and adm123 as password.

Thanks!

Scott

[Nathali]

olsonsp4c, on Jan 7 2009, 04:40 PM, said:

happy ny to you as well!

here's what i found on the phponline forum:

If you forgotten your admin login and/ or password, You need to reset everything to factory default. To do that drop all MySQL tables and let them to be created again. Then you may login with admin as username and adm123 as password.

Thanks!

Scott

Thanks a lot Scott !

So which MySQL tables I should delete? "bvars" & "msgdb" & "cs" ?

Thanks,
Nath

[olsonsp4c]

Nathali, on Jan 7 2009, 08:51 AM, said:

Thanks a lot Scott !

So which MySQL tables I should delete? "bvars" & "msgdb" & "cs" ?

Thanks,
Nath

yes

[Nathali]

olsonsp4c, on Jan 7 2009, 04:53 PM, said:

yes

Great !!

What could I do without you !

Nath

[Coopco]

Just to report that I installed this contrib with no problems, except the image did not appear in the Live Support box. Whe I changed the
$phponline_status_indicator_type indicator in \includes\boxes\live_support.php to 1, it worked as it should.