152 replies to this topic

[yt_boy]

Tom,

installed V5 however, now cannot proceed thru the checkout payment section.

it keeps getting stuck on the checkout_payment page (url lists xxxxxx.co.uk/checkout_payment.php?error_message=Please+select+a+payment+method+for+your+order.)

but the payment method box is empty?

Payment Method

This is currently the only payment method available to use on this order.

protx is the only payment module activated?

help anyone?

regards

YT

[yt_boy]

yt_boy, on Nov 13 2008, 04:08 PM, said:

Tom,

installed V5 however, now cannot proceed thru the checkout payment section.

it keeps getting stuck on the checkout_payment page (url lists xxxxxx.co.uk/checkout_payment.php?error_message=Please+select+a+payment+method+for+your+order.)

but the payment method box is empty?

Payment Method

This is currently the only payment method available to use on this order.

protx is the only payment module activated?

help anyone?

regards

YT

i just noticed that the top of the page )under header states "Please select a payment method for your order."

protx is the only method so a tad confused

regards

YT

[yt_boy]

too much red bull

note - do not select the zone - it doesn't seem to work irrespective of being the only zone available!

soory to all

mods can remove the posts if need be

sorry!

YT

[perfectpassion]

glad it's working - unfortunately the only posts that get deleted around here are ones that don't say "osC is fantastic and flawless and has a great development team" ;-)

[stubbsy]

I wondered if anyone has CCGV Trad working after the update? Mines been broken since the update despite my best efforts to copy the code across.

Dave

[perfectpassion]

In what way is it broken?

[stubbsy]

I can't put my finger on it Tom, a few customers have pointed out that it hasn't worked since the update to v5. Basically entering the code on checkoutshipping doesn't show any discount in the totals on checkout confirmation. I've been through the code and appear to have everything in place on c_confirmation but its not working. It me be coincidence but i've been back through the orders and it was definately working before I started playing around with it when upgrading

[perfectpassion]

Strange - I can't think of anything in the Protx module code that would affect CCGV, certainly sometimes if the payment module picks up the total wrongly the discount can get missed but it should still show on the confirmation page

[stubbsy]

Ok no worries,

i'll keep looking into what may have changed, the problem is i haven't kept my backups now as everything has been working well with regards the protx part of the process for so long.

Cheers

Dave

[tronix]

We installed this originally with the 4.4 version but recently upgraded to the new version. However we did not realise for a couple of days that there is still a problem somewhere. It all seemed ok but when the customer placed an order it went through to the 3d secure ok but then came back and reported a creditcard error. On further investigation we found that the card had been authenticated but seemed to fail coming back to our site. We ended up with 30 or so transactions fully authenticated but not appearing on oscommerce. please advise

[yt_boy]

Tom,

hope you can help with this (what i think is simple just need the trees moved so the wood is exposed)

firstly - switched to v5 - LOVE IT!

right now my little prob

1st - on the cvv help call up (more info) from payment screen i get stuck on the confirmation bar and it doesn't load up the help popup
i am using on a shared SSL so think its having an issue calling it, which file do i edit to get it to check it goes to my SSL folder (as that is where it is)

if it helps i am using fasthosts Shared SSL (and previous posts said you cant run OsC on fasthosts! )

so domains are www.website.co.uk and SSL is vault1.secured-url if that helps?

regards
YT aka Keith

[yt_boy]

yt_boy, on Nov 21 2008, 08:14 PM, said:

1st - on the cvv help call up (more info) from payment screen i get stuck on the confirmation bar and it doesn't load up the help popup
i am using on a shared SSL so think its having an issue calling it, which file do i edit to get it to check it goes to my SSL folder (as that is where it is)

All sorted

amended the code in the protx_direct.php page (located in - includes/languges/englisg/module/payment)

from:

define('MODULE_PAYMENT_PROTX_DIRECT_TEXT_CVV', 'CVV Number (<a href="'.tep_href_link(FILENAME_POPUP_CVS_HELP) . '?height=500&width=500" class="thickbox">' . 'More Info' . '</a>)');

to:

define('MODULE_PAYMENT_PROTX_DIRECT_TEXT_CVV', 'CVV Number (<a href="'. (FILENAME_POPUP_CVS_HELP) . '?height=500&width=500" class="thickbox">' . 'More Info' . '</a>)');

damn this stuff is easy to pick up!

regards YT

[perfectpassion]

yt_boy - glad to hear it's sorted

tronix - I haven't heard any other reports of this particular problem - do you have any mods/contribs install that affect the checkout process? You say it returns stating credit card error - can you please tell me the specific error message?

[RBaxter]

I've been doing my best to not post asking for troubleshooting advice until I'd managed to help contribute in the slightest on the forum, but today I've had to admit defeat... Apologies for the life story below, I'm just trying to include as much info in this vague issue as I can!

I'm having a few problems with the protx_process_win popup. I've installed Protx Direct v5 (fantastic contribution by the way, thanks!) and after a bit of persuasion I got it to work together with a tableless shop based on this contribution, without any errors.

A few hours later I managed to break it by doing -something- to my code. Specifically, the CVS help pop up and Protx_process_win popup were no longer functioning. I tracked it down to it being a problem with how my stylesheets and javascript files were being included, which perplexed me greatly as I hadn't done anything to them in the intervening time. Anyway, sorting out my stylesheets and javascript file links solved the problem with the CVS pop-up, but the protx_process_win popup currently displays some strange behaviour. When I click on the link, the screen dims as usual but only a link saying, "click to close this window" appears. The actual content of protx_process appears behind the template on my template. This problem does not appear with the standard checkout_confirmation.php that comes with the Protx Direct 5.0 contribution, so it leads me to believe it's something to do with either the css styles defined for other parts of the page or perhaps a doctype validation problem. However, after many, many hours and lots of caffeine, I'm completely stumped as what is causing it.

Has anyone had any issues similar to this? If so, does anyone have any idea on what might be causing the problem? I know it's something to do with what I've coded rather than a bug with the contribution but I'm at a loss! Apologies once again for how vague this problem is.

Thanks for your time and for any suggestions!
Cheers
Rory

[RBaxter]

Well that was slightly embarrassing. After resorting to pestering on the forum, I fixed it a few minutes later. Still not quite sure how it came about in the first place, since it spontaneously took issue with something I hadn’t changed for days, but that’s the nature of the css beast I suppose!

Just for future reference for those suffering a similar problem: mine seems to have been caused by a style in my main stylesheet called “content”. When my template was defining a <div> with the id=”content” it got in the way of the ProtX Direct thickbox.css. Switching the div to ID to a class (which it should have been in the first place really, <div class=”content”>) has solved the problem.

Cheers!
Rory

[tronix]

perfectpassion, on Nov 22 2008, 10:14 AM, said:

yt_boy - glad to hear it's sorted

tronix - I haven't heard any other reports of this particular problem - do you have any mods/contribs install that affect the checkout process? You say it returns stating credit card error - can you please tell me the specific error message?

Theres no message other than Credit card error - my site is very heavily modded but i have no problems with version 4.4 - version 5 doesn#t seem to talk to the database and there's no acknowledged order anywhere other than in protx database itself. i am going to try again and see if it's something i have done but i am very meticulous when changing anything. Any suggestions would be welcome

TRONIX

[perfectpassion]

Are you using the module in "AUTHENICATE" mode? if so there's a bug I discovered yesterday after investigation someone else's problem on another forum. The bug does nto affect "PAYMENT" or "DEFERRED" mode transactions.

I shall be posting an update soon (tonight hopefully).

[stubbsy]

Tom,

I'm getting instances of protx order details not showing up in admin/orders.php on a few orders. Upon further investigation I've found that transactions are being recorded in VSP admin with the same order number.

I can't find a common theme, some the orders it happens are are a couple of seconds apart, but then i can find other orders a few seconds apart on which it hasn't happened.

All i know is that I never saw an instance of it on v4.

Any suggestions on what i can look at to help identify the problem?

Thanks

Dave

[perfectpassion]

Is the data in the protx_direct table but not showing on the order page?

Check the customer_id and order_id fields in each row - they need to both match the order_id and customer_id of the order to be displayed in admin.

[perfectpassion]

New version (v5.0b) to fix bug as detailed above affecting AUTHENTICATE transactions