132 replies to this topic

[tom@westchatham.com]

I am new to os commerce, I have an existing account with linkpoint and was told it was supported here... well it seemed easy to set up, but it is not working. Each customer that has atempted to use it has gotten the error message "There was an error processing your credit card, Please wait ten minutes and try again". I have called Linkpoint...they were no help they said "it looks ok to me" but of course they would not say that they could help me figure out how to test it or how even to troubleshoot it. can anyone tell me where to look?

[apalavic]

tom@westchatham.com, on Apr 24 2007, 03:50 PM, said:

I am new to os commerce, I have an existing account with linkpoint and was told it was supported here... well it seemed easy to set up, but it is not working. Each customer that has atempted to use it has gotten the error message "There was an error processing your credit card, Please wait ten minutes and try again". I have called Linkpoint...they were no help they said "it looks ok to me" but of course they would not say that they could help me figure out how to test it or how even to troubleshoot it. can anyone tell me where to look?

I don't know if you already got the answer to this, but I recently went through a lot of trouble to configure our Linkpoint account with OsCommerce. For starters, got into the cart admin and in the modules section, edit the Linkpoint option, and set Debug to 'TRUE'. Make a test with a CC and capture the output, then post it here and that should help determining the problem.

[steve-doherty]

My store has been working fine for a year using Linkpoint API. My host recently installed a new secure certificate. Since then, I get this same error. Looking in Linkpoint, I don't see any transactions at all since the the certificate renewal. Below is the output you requested in debugging mode. My host looked into the certificate and can't find anything wrong. Linkpoint was no help. I don't know what to do to make this work again. Any help would be appreciated.


at curl_process, incoming data:
host = secure.linkpt.net
port = 1129
keyfile = /home/fleetw5/public_html/includes/modules/payment/linkpoint_api/1001170290.pem
configfile = 1001170290
ordertype = SALE
result = GOOD
transactionorigin = ECI
ponumber = 1002
taxexempt = Y
terminaltype = UNSPECIFIED
ip = 69.143.209.211
chargetotal = 0.01
cardnumber = 4111111111111111
cardexpmonth = 01
cardexpyear = 08
cvmindicator = not_provided
cvmvalue =
userid = 2
name = Steve Doherty
company =
address1 = 12653 Peak Court
address2 =
city = nnn
state = MA
country = US
phone = 1234567
email = steve@netgraphicdesign.com
addrnum = 12653 Peak Court
zip = 94
sname =
saddress1 =
saddress2 =
scity =
sstate =
szip =
scountry =

Warning: htmlspecialchars() expects parameter 1 to be string, array given in /home/fleetw5/public_html/includes/modules/payment/linkpoint_api/lphp.php on line 172
items =
debugging = true

sending xml string:
<order><orderoptions><ordertype>SALE</ordertype><result>GOOD</result></orderoptions><creditcard><cardnumber>4111111111111111</cardnumber><cardexpmonth>01</cardexpmonth><cardexpyear>08</cardexpyear><cvmvalue></cvmvalue><cvmindicator>not_provided</cvmindicator></creditcard><billing><name>Steve Doherty</name><address1>12653 Peak Court</address1><city>nnn</city><state>MA</state><zip>94</zip><country>US</country><userid>2</userid><email>steve@netgraphicdesign.com</email><phone>1234567</phone><addrnum>12653 Peak Court</addrnum></billing><shipping><name> </name><state></state></shipping><transactiondetails><ponumber>1002</ponumber><taxexempt>Y</taxexempt><terminaltype>UNSPECIFIED</terminaltype><ip>69.143.209.211</ip><transactionorigin>ECI</transactionorigin></transactiondetails><merchantinfo><configfile>1001170290</configfile><keyfile>/home/fleetw5/public_html/includes/modules/payment/linkpoint_api/1001170290.pem</keyfile><host>secure.linkpt.net</host><port>1129</port></merchantinfo><payment><chargetotal>0.01</chargetotal></payment> <items> <item> <id>157{4}2</id> <description>Sample MP3 Download Product</description> <quantity>1</quantity> <price>0.01</price> </item> </items> </order>

Edited by steve-doherty, 08 June 2007, 02:55.

[ufchickn]

I am also having this problem here is what I get when I debug:

at curl_process, incoming data:
host = secure.linkpt.net
port = 1129
keyfile = D:/home/guidedsurgery.com/wwwroot/store/includes/modules/payment/linkpoint_api/1045883.pem
configfile = 1045883
ordertype = PREAUTH
result = GOOD
transactionorigin = ECI
oid =
ponumber = 1002
taxexempt = Y
terminaltype = UNSPECIFIED
ip = 66.177.66.252
chargetotal = 0.03
cardnumber = 4111111111111111
cardexpmonth = 01
cardexpyear = 11
cvmindicator = not_provided
userid = 2
name = Christina Archer
company =
address1 = 9471 Baymeadows Road Suite 201
address2 =
city = Jacksonville
state = FL
country = US
phone = 904-264-9886
email = christi@dentalpc.com
addrnum = 9471 Baymeadows Road Suite 201
zip = 32256
sname = Christina Archer
saddress1 = 9471 Baymeadows Road Suite 201
saddress2 =
scity = Jacksonville
sstate = FL
szip = 32256
scountry = US

Warning: htmlspecialchars() expects parameter 1 to be string, array given in D:\home\guidedsurgery.com\wwwroot\store\includes\modules\payment\linkpoint_api\lphp.php on line 172
items =
debugging = true

sending xml string:
<order><orderoptions><ordertype>PREAUTH</ordertype><result>GOOD</result></orderoptions><creditcard><cardnumber>4111111111111111</cardnumber><cardexpmonth>01</cardexpmonth><cardexpyear>11</cardexpyear><cvmindicator>not_provided</cvmindicator></creditcard><billing><name>Christina Archer</name><company></company><address1>9471 Baymeadows Road Suite 201</address1><address2></address2><city>Jacksonville</city><state>FL</state><zip>32256</zip><country>US</country><userid>2</userid><email>christi@dentalpc.com</email><phone>904-264-9886</phone><addrnum>9471 Baymeadows Road Suite 201</addrnum></billing><shipping><name>Christina Archer</name><address1>9471 Baymeadows Road Suite 201</address1><address2></address2><city>Jacksonville</city><state>FL</state><zip>32256</zip><country>US</country></shipping><transactiondetails><oid></oid><ponumber>1002</ponumber><taxexempt>Y</taxexempt><terminaltype>UNSPECIFIED</terminaltype><ip>66.177.66.252</ip><transactionorigin>ECI</transactionorigin></transactiondetails><merchantinfo><configfile>1045883</configfile><keyfile>D:/home/guidedsurgery.com/wwwroot/store/includes/modules/payment/linkpoint_api/1045883.pem</keyfile><host>secure.linkpt.net</host><port>1129</port></merchantinfo><payment><chargetotal>0.03</chargetotal></payment> <items> <item> <id>29</id> <description>Introduction to NobelGuide - Live Surgery and Computer Training</description> <quantity>2</quantity> <price>0.01</price> </item> </items> </order>

[runo1377]

I have a quick issue that should hopefully be resolved quickly.

The Linkpoint API runs perfectly, but the only problem is when the credit card is declined or invalid.... the order is not processed (as it shouldn't be), and the buyer is kicked back to the payment page, but no error message shows up on the page stating the the card was declined. However, the error message does show up in the URL that the card was declined.

Any help anyone can provide would be excellent.

-Ryan

[jeannec]

tom@westchatham.com, on Apr 24 2007, 03:50 PM, said:

I am new to os commerce, I have an existing account with linkpoint and was told it was supported here... well it seemed easy to set up, but it is not working. Each customer that has atempted to use it has gotten the error message "There was an error processing your credit card, Please wait ten minutes and try again". I have called Linkpoint...they were no help they said "it looks ok to me" but of course they would not say that they could help me figure out how to test it or how even to troubleshoot it. can anyone tell me where to look?

Did you ever get this working? I just set up Linkpoint and am having the same issue.

Thanks,
Jeanne

[fremitus]

i am having this same issue, if any of the persons who had this issue in the past could post their solution it would be VERY helpful.

i have tried reinstalling the API and everything, and yep, my server was recently upgraded, which means my ssl cert was mucked about with as well.

Edited by fremitus, 05 October 2007, 14:05.

[fremitus]

issue resolved. how?

well, it was indeed a new server that my host migrated to. that's cool, but by default it was not opened up on port 1129, which communicates with linkpoint. cURL of course is necessary as well. hope this helps somebody someday.

[BradC]

THis fix worked for me.

You need to modify the lphp.php file.
\catalog\includes\modules\payment\linkpoint_api\lphp.php
Search for "setopt" and remove the pound symbol in front of the 2 lines.
# curl_setopt ($ch, CURLOPT_SSL_VERIFYHOST, 0);
# curl_setopt ($ch, CURLOPT_SSL_VERIFYPEER, 0);

If you have debug set to true, make sure you go back into the linkpoint_api.php file and disable debug.

Hope this works for everyone.

[swapdude]

BradC, on Oct 9 2007, 09:34 PM, said:

THis fix worked for me.

You need to modify the lphp.php file.
\catalog\includes\modules\payment\linkpoint_api\lphp.php
Search for "setopt" and remove the pound symbol in front of the 2 lines.
# curl_setopt ($ch, CURLOPT_SSL_VERIFYHOST, 0);
# curl_setopt ($ch, CURLOPT_SSL_VERIFYPEER, 0);

If you have debug set to true, make sure you go back into the linkpoint_api.php file and disable debug.

Hope this works for everyone.

Worked for me as well !!!!

[iofast]

runo1377, on Aug 10 2007, 06:19 PM, said:

I have a quick issue that should hopefully be resolved quickly.

The Linkpoint API runs perfectly, but the only problem is when the credit card is declined or invalid.... the order is not processed (as it shouldn't be), and the buyer is kicked back to the payment page, but no error message shows up on the page stating the the card was declined. However, the error message does show up in the URL that the card was declined.

Any help anyone can provide would be excellent.

-Ryan

We updated the linkpoint module a long time ago to have detailed error messages during checkout so that you can see what failed and the customer can see what failed (so they can correct it and try again). For some reason in this contribution, a newbie poster took v1.00 and overwrote the much newer versions with far more security and debug information. We also send our store an email for each processed transaction so that we can don't have to login to linkpoint or yourpay to see the error messages, we get them via email and can then look up the problem.

http://addons.oscommerce.com/info/4255

[allaboutwicker]

Hi,

I have installed the linkpoint contrib which sort of works, but need help. The credit card and order info is going to Yourpay and being processed, however, the order is not being sent to my admin at all. Plus a customer told me that she did not get a any kind of confirmation screen.

Thanks in advance for any help.

[allaboutwicker]

allaboutwicker, on Jan 8 2008, 08:42 PM, said:

Hi,

I have installed the linkpoint contrib which sort of works, but need help. The credit card and order info is going to Yourpay and being processed, however, the order is not being sent to my admin at all. Plus a customer told me that she did not get a any kind of confirmation screen.

Thanks in advance for any help.

Has anyone else had these issues or is it just me? I have a heavily modified site, so it is hard sometimes to get new contributions installed properly. I hate to leave credit card payment turned on in this state, but I have now gotten another payment this way instead of paypal or google and can't afford to miss any more sales!

[iofast]

allaboutwicker, on Jan 8 2008, 08:42 PM, said:

Hi,

I have installed the linkpoint contrib which sort of works, but need help. The credit card and order info is going to Yourpay and being processed, however, the order is not being sent to my admin at all. Plus a customer told me that she did not get a any kind of confirmation screen.

Thanks in advance for any help.

I am not sure what the problem here would be as I have not encountered a similar problem. I would imagine it is something that wasn't properly implemented during the install or something interfering during checkout. Either way if you are worried about losing sales and have an immediate need and already have paypal setup you might consider the web payments pro module from paypal. We strongly discourage paypal use because we had more issues with them in just 3 months of use than with any other payment processing method we have ever dealt with.

The web payments pro module allows the customer to simply enter a credit card number and information during checkout like linkpoint does and the user does not know it is paypal. We prefer linkpoint due to better rates, it goes directly into our bank account and they have much better service and support but the paypal web payments pro should be a quick fix for your situation while you debug linkpoint (who I assume you have an account through a bank with).

I would also not recommend dealing with your payment modules and changes of this nature on a live store in the middle of a business day as these sorts of things are best done in the wee hours of the night to avoid users checking out with problems.

Edited by iofast, 09 January 2008, 15:58.

[gaspower]

Hello,

Is it possible at all for Linkpoint to work on a shared server that port 1129 is not open. My friend is on a shared server with Network Solutions, and they will not open port 1129. Any work around?

Thanks JR

[iofast]

gaspower, on Jan 11 2008, 12:55 PM, said:

Hello,

Is it possible at all for Linkpoint to work on a shared server that port 1129 is not open. My friend is on a shared server with Network Solutions, and they will not open port 1129. Any work around?

Thanks JR

There are potential workarounds but most of them involve a higher level of control on port structure, forwarding, etc. The file has a port setting in it so you could try different settings and linkpoint tech support is usually helpful. At present however I am aware of no workaround.

[gaspower]

Thank you very much for the reply

JR

[iofast]

gaspower, on Jan 11 2008, 01:30 PM, said:

Thank you very much for the reply

JR

No problem, the port setting is on line 224 of /includes/modules/payment/linkpoint_api.php


Here are some changes to the next version of linkpoint, if everyone could do some debugging and test all different situations on a working setup I would appreciate it. I simply don't have time to test all the scenarios.

Version 1.3
Changes/Fixes
----------------
1. Change line 8 of install readme.html to "Click on “Secure Credit Card Transaction” and click on the Install button."
2. Change CVV verification to reject no CVV as well as incorrect CVV. Module would previously accept good or no CVV and reject bad CVV.
3. Add instructions to remove debug emails in readme.html file:

Around line 331 of /includes/modules/payment/linkpoint_api.php, change

"			mail(STORE_OWNER_EMAIL_ADDRESS, "CC DEBUG OUTBOUND ".date('r'), $myoutput);" 
to 
"//			mail(STORE_OWNER_EMAIL_ADDRESS, "CC DEBUG OUTBOUND ".date('r'), $myoutput);"

Around line 344 of /includes/modules/payment/linkpoint_api.php, change

"			mail(STORE_OWNER_EMAIL_ADDRESS, "CC DEBUG INBOUND ".date('r'), $myresult);"
to
"//			mail(STORE_OWNER_EMAIL_ADDRESS, "CC DEBUG OUTBOUND ".date('r'), $myoutput);"

For change 2 above, here is the old code around line 385 in /includes/modules/payment/linkpoint_api.php:

					//what happened w/ CVV
					if($result["r_avs"][3]=="N")
						$myerrdisplay.='CVV or Expiration did not match. ';
					else
						$myerrdisplay.='CVV and Expiration verified. ';

Change to

					//what happened w/ CVV
					//1.3 - Added Test for r_avs=S to Change CVV verification to reject no CVV as well as incorrect CVV.  Module would previously accept good or no CVV and reject bad CVV.
					if($result["r_avs"][3]=="N")
						$myerrdisplay.='CVV or Expiration did not match. ';
					elseif($result["r_avs"][3]=="S")
						$myerrdisplay.='CVV Not Provided. ';
					else	
						$myerrdisplay.='CVV and Expiration verified. ';

[glennys]

Help Needed ASAP:
We've been using Linkpoint API successfully on our osCommerce site for two months already. Absolutely no problems. Suddenly today the site just stopped functioning and every customer who tries to submit a credit card gets the following error: "There has been an error processing you credit card, please wait 10 minutes before trying again. " This happens on the checkout_paymeth page. What is going on? We have not changed any code or anything. The site was working perfectly fine. Any ideas what is going on? How do we fix this? Thanks.

[iofast]

glennys, on Jan 17 2008, 11:05 PM, said:

Help Needed ASAP:
We've been using Linkpoint API successfully on our osCommerce site for two months already. Absolutely no problems. Suddenly today the site just stopped functioning and every customer who tries to submit a credit card gets the following error: "There has been an error processing you credit card, please wait 10 minutes before trying again. " This happens on the checkout_paymeth page. What is going on? We have not changed any code or anything. The site was working perfectly fine. Any ideas what is going on? How do we fix this? Thanks.

There are several steps to take here but when your business goes down you need a solution right away and the forums aren't great for that sort of an issue. Also, if no code changed, it implies that the change would not be related to the osc code. You also don't say what version you are running so I don't know if you are getting our diagnostic messages and detailed error messages.

Steps
1. Login to linkpoint. Are the auths getting through, is the panel seeing the transactions at all?
2. Check your diagnostic information if you have our version of linkpoint installed. You should be getting detailed emails and messages if there is a cc failure.
3. Call Linkpoint tech support and start to hash through where the issue lies based on the above. Is your linkpoint account still active, is there a problem with them or your bank?
4. If the transactions are not getting through at all and everything on their side is fine, start looking into your server logs to make sure you have not been hacked. It is possible for someone to be stealing your customers cc information if your server is not secure.
5. If you see no problems on the linkpoint side and you believe you have not been hacked, you may want to upload your web backup to a time before the problem cropped up. Daily website backups are a must for this sort of business, so if you aren't doing it already you should start. Start with the functional files that are demonstrating the problem and branch out from there, you don't need to start with a full backup reload.

Nothing spectacular here, this just strikes me as a common sense approach.

Good Luck and let us know what the issue is/was if you can.