What next!
Thanks, Gabriela, for that info.
~Wendy
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22 replies to this topic
#22
Posted 25 March 2009, 00:13
We use 3dsecure with all transactions (visa/mastercard secure) - this basically means no chargebacks and no fraud. Using this method together with our payment gateway which records all ip addresses and then scores each transaction to help minimize any risk. Unfortunately this was not implementd universally or compulsary by many of the banks and credit card companies (i wonder why?) and has resulted in a situation where many online transactions do not comply - thus lost sales or fraud
IT GETS WORSE - we spoke to our bank recently and they informed us that as the insurance companies are withdrawing the guarantees for this scheme which means that the banks are also withdrawing from it. This is bad news as although we have been thankful to have a liability shift from us to the banks - the bottom line is it's still the insurance companies who, in todays current climate of credit crunch, are calling the shots. It seems to me that they know they can prevent online fraud - but to do so would mean they lose more money than they make - Its no wonder we are in recession!!
IT GETS WORSE - we spoke to our bank recently and they informed us that as the insurance companies are withdrawing the guarantees for this scheme which means that the banks are also withdrawing from it. This is bad news as although we have been thankful to have a liability shift from us to the banks - the bottom line is it's still the insurance companies who, in todays current climate of credit crunch, are calling the shots. It seems to me that they know they can prevent online fraud - but to do so would mean they lose more money than they make - Its no wonder we are in recession!!
Spoiler
#23
Posted 01 April 2009, 01:25
Why don't people just get in the bussiness of selling non-tangible goods like downloads etc. That way if someone makes a chargeback on you, you can play with the fact, and send them a scary email notice of something like:
"It has come to our attention that a chargeback was recently initiated by your Bank or Credit Card Issuing Company for an order you recently placed on our website, and recordedly received. Our records indicate your items were billed, shipped and successfully arrived at their intended destination as promised. You must clearly understand that our Terms of Use Explicitly outlines that such actions will not be tolerated lighty, and will be handled seriously and all proof of your transaction, account history, personal information, and IP address will be reported to Local, State and/or National authorities in your country of residence. We may at our sole discretion assume collection activities for this debt, which may likely appear in your credit report."
Attatch a bill/invoice to this and That will scare the methusala out of them, and you can start sending them bills right away to their physical address on file. But in the meantime if your selling non-tangible goods, youv'e lost nothing!!
smart?? Very Smart!
"It has come to our attention that a chargeback was recently initiated by your Bank or Credit Card Issuing Company for an order you recently placed on our website, and recordedly received. Our records indicate your items were billed, shipped and successfully arrived at their intended destination as promised. You must clearly understand that our Terms of Use Explicitly outlines that such actions will not be tolerated lighty, and will be handled seriously and all proof of your transaction, account history, personal information, and IP address will be reported to Local, State and/or National authorities in your country of residence. We may at our sole discretion assume collection activities for this debt, which may likely appear in your credit report."
Attatch a bill/invoice to this and That will scare the methusala out of them, and you can start sending them bills right away to their physical address on file. But in the meantime if your selling non-tangible goods, youv'e lost nothing!!
smart?? Very Smart!
Edited by jamesanderson245, 01 April 2009, 01:27.
