22 replies to this topic

[fengpi]

Hey guys,
wanted your opinion on RapidSSL.
It's really cheap.
What I want to do is step away from Payflow Gateway and take the information myself.
Ofcourse I need SSL to look any good.
So what's your opinion on RapidSSL

Edited by Jan Zonjee, 16 September 2008, 19:05.

[Iggy]

fengpi, on Dec 22 2006, 02:22 AM, said:

Hey guys,
wanted your opinion on RapidSSL.
It's really cheap.
What I want to do is step away from Payflow Gateway and take the information myself.
Ofcourse I need SSL to look any good.
So what's your opinion on RapidSSL

Single root cert. Your choice of 128 or 256 bit. I've used them and they're fine. A cert is a cert is a cert.

When it comes down to it any certificate authority you use is fine as long as their root file is included in all your favorite browsers (re: Godaddy's chained root certs, although it seems they've made some progress).

Remember that the only thing you're paying any CA for is their name, whether their root file is bundled widely with the popular browsers and the amount of customer trust that might engender (or discourage).

So, rambling answer aside. RapidSSL is fine. Excellent even

Iggy

Edited by Jan Zonjee, 16 September 2008, 19:05.

[fengpi]

awesome, thanks

[Andrew Yuen]

I agree with Iggy, I use RapidSSL and recommend it to my clients. Like Iggy said a cert is a cert and you are paying for the name.

[eww]

i've used rapidssl for about 9 months or so in the past. when i sent a simple email inquiring how to renew my purchase for the next year, every email was ignored (sent 5+, between the span of about 2-3 months before i decided to scrap them)

for such a fact, i would never recommend them; as it stands to be clear that if you experience any problems in the future, you're on your own

[cannuck1964]

Quote

i've used rapidssl for about 9 months or so in the past. when i sent a simple email inquiring how to renew my purchase for the next year, every email was ignored (sent 5+, between the span of about 2-3 months before i decided to scrap them)

I never rely on emails alone. Too many time SPAM filters or router blocking create issues.

I have used rapid for a couple years now and call whenever I need support, they have a 1-800 number and a UK toll free number and have always recieved prompt service support when I have called.

Fair price and a fair service is my opinion, the only downside is not all browsers ackowldge the cert, which in my opinion is simply a bad browser feature anyways, by limiting which certs are acknowldged, leaves many good companies out in the cold (RapidSSL is owned by GeoCerts which is a very large online cert company).

cheers,
Peter M

[victor363]

I have never used them and cannot give any feedback.

Personally, I don't like the way their certificate looks with their name 'rapid ssl'. I mean, if I was a customer paranoid about the security of their credit card information, I might interpret the name 'rapid ssl' to mean 'cheap and unreliable'.

There are some paranoid people out there. Don't give them the chance to think your website is a scam. Here is a quote from a friend of my dad when I recommended him a product from a website "I am not doing business with this website. How do I know it is not ran by a 10 year old kid in Denmark that is going to sell my credit card information and take my money in order to support his crack addiction". Translation: I don't trust them. I personally think the best practice is to design every site with the idea that every customer is going to be this paranoid.

[cannuck1964]

People who are this paranoid will never buy online anyways. The rapid refers to how easy it is to install and use. It comes with a $10 000 Warrenty on purchases.

All credit card companies will reverse charges for any faudulent purchases, and no questions asked. You might want to educate the fellow, so that he is more aware that not all people out on the net are out to scam people.

cheers,
Peter M

[anastas]

I am not too happy about RapidSSL and GeoTrust (who handles the certs), go someplace else, there are many out there.

A While back I found a great deal for SSL certficates so I purchased a bulk package of about 10 of them and used several of them at the time. Now when I went back to use the rest of my pre-purchased SSL certificates (more than a year later), the "contracts" have apparently EXPIRED and the money that was put into those contracts has been frozen along with the contracts! WHAT THE F#$@!

That is such BS! When you pay money for something you should get something in return.

What have I learned... To me that seems extremely manipulative of RapidSSL and Geotrust...

I WILL NEVER PURCHASE AN SSL FROM Rapid SSL or Geo Trust AGAIN! and I hope this post inspires others to select one of the many other certificate sellers out there that are more upfront about their business. If the money will expire along with the contracts then they should be very clear about that when you sign up.

BTW, I have contacted both RapidSSL and GeoTrust and both are telling me that they cannot help me!

Now that I am looking for a new SSL provider can someone give me a good respectable company.

[evalguy]

Just came across this while searching for a source to purchase a RapidSSL cert. Anastas, this is the nature of SSL certificates -- they're issued for a specific time period, like sort of a rental. It's much like checking in and paying for a room at a hotel and at check-in, the give you the room keys ... but then the next day you come back and say that you never went up to use the room so you want a refund. I don't think any SSL company will give you a refund for an expired SSL cert.

[The Silent Alarm]

Anastas, when you purchase a certificate, the expiry "clock" (so to speak), begins ticking straight away. You may not have used them, but they will expire anyway. It's the same with anything, whether warranties, software or suspended jail sentences .

[Azim]

how do i setup rapid ssl...
i have the authentic code but where do i enter it.. i need a setup guide/.

[kosmicclaire]

Azim, on Aug 9 2007, 10:28 AM, said:

how do i setup rapid ssl...
i have the authentic code but where do i enter it.. i need a setup guide/.

As it so happens ..the last website i was on was rapidssl, heres a link to their guide to installing their certificate

Installation Guide

[i960]

I've used Comodo for years without any trouble. Right now I have their Instant SSL certificate for my production site, and their Positive SSL certificate for my development site.

http://www.instantssl.com/

http://www.positivessl.com/

[unhappybunny2]

UPDATE: I used to be a customer of RapidSSL 3 years ago, when they were one of the first providers of Wildcard SSL certs at a decent cost.

They were a great company with really good customer service, and a good price.

TODAY: I have just tried them today, and been thoroughly screwed. I STRONGLY recommend not to use them. I am really unhappy, because now I have to try and find a new SSL cert provider, and I *liked* them before. It was nice that they would phone you back directly - and usually within 30 seconds of you reporting a problem.

Here's what happened today:
1. Tried to buy certs for two domains
2. They processed my order, took the money from my CC
3. Their system crashed when I uploaded my CSR
4. I phoned them to ask them the problem; after going through menus, a recorded message said they no longer do support on the phone, said I had to use live chat on their site
5. I used the live chat. The first person I spoke to - Chase - said nothing, then it said they had crashed, and Chase came back after 5 minutes
6. Chase then quit to be replaced by "someone from Tech Support"
7. It took more close to 10 minutes for anyone from tech support to come along
8. They asked me for a "Screenshot" and to email my CSR to their email address. A screenshot was of course stupid given that I had reported the exact error from their system. But I sent the email
9. 1 hour later: no response from the tech support email
10. I go back on live chat, ask what is going on
11. Eventually, someone from tech support comes on and say they don't reply to emails for 12 hours at the moment (WTF! TWELvE HOURS!)
12. So, I ask for a refund
13. NOW they deny having taken my money
14. I give them my order number from their confirmation email + order conifrmation webpage (which contained the words: "Your credit card has been charged USD 56 ")
15. They now start to deny that their company is involved, claim I used a reseller.
16. I ask the name of their company (rapidssl), and point out that I went direct to their website because I was a preious customer, I definitely did not use a reseller
17. They continue to deny having taken any money, and refuse to do anything about it. They say that IF I can provide evidence that they took the money, and mail them that evdience, then they might be able to do something. WTF?!
18. I phone my credit card company: they conifrn that the $56 charge has been made on my card.

Final step: I've informed my credit card company of all the above. If the charge isn't removed by this time next week, my credit card company will pass it over to their card-fraud department. RapidSSL: sad, very sad. Definitely NOT the same quality company it was when I first used them years ago .

NB: I'm now googling for other SSL cert provider recommendations, and found this page. I was so unhappy about my experience today that I registered with this forum just to let other people know what the ****ers are like now (september 2008).

[Jack_mcs]

I think you are confusing the RapidSSL cert with the company you purchased from as one and the same - they are not. RapidSSL is the name of a cert that is issued by one company and sold to many others. You can pay $15 for a RapidSSL cert at company A while company B might sell it to you for $50 and it would be the same cert. So you need to deal with a reputable company when purchasing this, or any, cert. For a RapidSSL cert, I recommend using namecheap.com. They are very well-respected and have been around for years. They charge, last I checked, around $14 for the cert.

Jack

[cannuck1964]

I too moved away from Rapid SSL after they moved to a chat only support system, no person to talk with, well I will move the multitude of certs for my servers to another company....

I am not impressed with their support at all anymore and also feel they have deteriorated with the online chat support which really is horrible at best.
And reseller or not, the support is just not there anymore. I for one would rather pay a bit more and get service then save a few bucks and get headaches.

cheers,

Edited by cannuck1964, 18 September 2008, 16:21.

[Jack_mcs]

Again, you are referring to a particular company, not the cert. If you purchased the ssl from a company like namecheap, the support would come from namecheap so you wouldn't have the problem. Although my guess is (I haven't checked) that any company, including namecheap, will only offer email support, and may Live Chat, on such a cert. If you want someone to hold you hand while on the phone, you'll have to purchase one of the $100+ certs.

Jack

[cannuck1964]

Actually I used to buy bulk certs directly from Geocerts which owns RapidSSL.

And if I need support when I spend thousands of dollars, I do expect to have someone to talk with and not some silly email or chat thing which does not work well.

I have found another major supplier which does give phone support and costs about the same thing and I am way more happy now that I have moved on

cheers,

[Jack_mcs]

Well, acutally, GEOTrust is owned by Verisign, but that doesn't really matter. I agree that if you are purchasing certs in bulk like that, you should get better service than you said you received. But that's a special case and doesn't really relate to the original op. For those purchasing one cert, it is usually from some reseller and if the reseller isn't providing the service you want, then you should look elsewhere. That also applies in your case, of course, but you have fewer options.

Jack