7 replies to this topic

[dauerc]

Before submitting trouble tickets, I thought I would see if the trouble is mine by posting here (Keep the developers working on the product, and see if I can get help from some users)...

I am running the following:

Plesk 8.0.0 Server
Redhat Fedora Core 3 (Linux 2.6.12-1.1381_FC3smp)
MySQL (MySQL 3.23.58)
Apache (Apache/2.0.53 (Fedora))
PHP (PHP: 4.3.11 / Zend: 1.3.0)

The install was so simple it was unbelievable, KUDO's!

The problems occur after:

1.) When I add the default item to the shopping cart, it does not display the cart, but drops to a white empty page. (If I click the item in the cart I get the same thing). However, if I click on the actuall shopping cart link, the cart displays. On checkout, several pages also show up as white/blank pages, could be same issue.

2.) I changed the default cart template (Two are listed in the admin panel) from there, the only way to get my test site back was full install, the site loaded, but no products, boxes or modules displayed, and the header also seemed to not work.

3.) When I add a new product, it shows up in admin, but not in the catalog. (It shows the category tree, and product on the search page, until I click on a product to see the information page, then I get a page saying product not found).

4.) I also removed the default product, it still shows up in the "New Products" list.

4.) I installed ImageMagick but still get the message that says "Error: Cannot process product images as ImageMagicks "convert" program is not available. This can be defined in Configuration -> Program Locations." I have checked the path, it is correct (in config-->prog location), and as stated, I have officially installed the app, also checked permission on "convert".

Overall, I am VERY excited for the new release, I would like to find out if I can do something to correct these issues, but also realize this is an alpha release. This is both to see if I need to update/upgrade server, as well, to point out possibly unknown issues, etc. This new release is AWESOME. Hopefully those of us that help debug can help the coders and documentation to be the best it can be.

Keep up the GREAT work!!!!!!!

Chris
Mid Michigan Music

Edited by The_Bear, 14 September 2006, 22:32.

[dauerc]

dauerc, on Sep 14 2006, 02:44 PM, said:

3.) When I add a new product, it shows up in admin, but not in the catalog. (It shows the category tree, and product on the search page, until I click on a product to see the information page, then I get a page saying product not found).

Just a quick update, I have played with this for more than a week, and today I figured this one out. In the product entry under admin there is a field called "products keyword" I must have read this wrong, because I was adding search keywords here. Once I changed this (after looking at the default product) to a single "unique" keyword, the product began showing up.

dauerc, on Sep 14 2006, 02:44 PM, said:

4.) I installed ImageMagick but still get the message that says "Error: Cannot process product images as ImageMagicks "convert" program is not available. This can be defined in Configuration -> Program Locations." I have checked the path, it is correct (in config-->prog location), and as stated, I have officially installed the app, also checked permission on "convert".

I still have not solved this problem, but am closer to a solution to part of it. I did a "chmod -R 777 /catalog_path/images" and now I can upload pictures, though it does not create the thumbnails, and I still have the imagemagick not found issue, even though its installed. I am guessing this is a problem with my apache config but am baffled as to how to correct it right now. Will update everyone when I figure it out, so others who might run into these issues can correct them as well.

[dauerc]

dauerc, on Sep 14 2006, 02:44 PM, said:

4.) I installed ImageMagick but still get the message that says "Error: Cannot process product images as ImageMagicks "convert" program is not available. This can be defined in Configuration -> Program Locations." I have checked the path, it is correct (in config-->prog location), and as stated, I have officially installed the app, also checked permission on "convert".

After trying to modify vhosts.conf with php_admin_value open_basedir pointed to /usr/bin for convert and not getting anywhere, I finally decided to copy "convert" from /usr/bin to the base catalog directory "/httpdocs/" and changing the path in osC, it appears this is now working, although I am still looking for a solution I like better, as I am not excited about placing executables in my base web directory. For the time being, problem solved.

[dexters]

dauerc, on Sep 22 2006, 07:02 PM, said:

After trying to modify vhosts.conf with php_admin_value open_basedir pointed to /usr/bin for convert and not getting anywhere, I finally decided to copy "convert" from /usr/bin to the base catalog directory "/httpdocs/" and changing the path in osC, it appears this is now working, although I am still looking for a solution I like better, as I am not excited about placing executables in my base web directory. For the time being, problem solved.

i have the same thing here, but i am on a shared server (like many others) so i have no access to binarys. althrough, copy to root sounds not like a solution, more than a hack

Edited by dexters, 10 October 2006, 20:13.

[dexters]

4.) my provider gives out this information about the Image Magick failure:
The convert binary is there in /usr/bin/convert but they cannot be used from PHP scripts unless the client is in PowerMode or has set up PHP pages to run in CGI mode. any suggestions?

also on shared servers user have no access to binarys like Image Magick.

[squeekit]

my 2 cents...

i strongly feel that setting up OSC to rely on Image Magick should totally be dropped!

and instead use the php native GD for image processing...

please educate me as to any reasons why this could not be done

.......... perhaps if there be any real issue..........
a toggle like switch if there be any desire to use this (image magick) or that (php GD)?

Edited by squeekit, 07 November 2006, 09:43.

[squeekit]

KUDOS to Harald....

r1075 < intended for GD intergration

[AlanR]

dexters, on Oct 11 2006, 08:40 AM, said:

also on shared servers user have no access to binarys like Image Magick.

That's not true. The shared host I use provides specific instructions on installing
ImageMagick in an accessible location and it works just fine.