11 replies to this topic

[cgchris99]

Today I had a problem that no UPS rates were being displayed. I am not using the new XML module, just the old standard one.

Any ideas on what to check.

[diyreef]

Same problem with me-seems to have quit working in just the last hour or two. All settings look fine and I havent changed anything?

[Shane N]

Same problem here :-/

UPS must have modified something that killed the module. This is not good!

[Poolio]

Shane N, on Jul 20 2006, 01:39 PM, said:

Same problem here :-/

UPS must have modified something that killed the module. This is not good!

I am experiencing the same problem with the basic (non-xml) setup. Our site has not changed yet UPS quotes are dead on both the frontend and the admin side (I added UPS quotes to the admin order form). I have talked to UPS and was instructed to send an email to tech support which I did. I have also talked to a CRELoaded tech support guy and they knew nothing of the problem. I will update this forum if I learn anything new.

Jonathan

[dootch]

Down here as well no changes made

[gmessner]

We are experiencing the same problem and are looking into it.

Please post if you have any helpful information.

[Chris Dunning]

UPS has been saying for some time that the old method would stop working - you need to upgrade to the XML method. There's a module in the contributions section that can handle it:
http://www.oscommerce.com/community/contri.../search,ups+xml

[Poolio]

Our UPS quotes are back up,

Now the question is how long do we have until they go down for good? Is the old method definitely going to be dropped from the UPS site? Are we talking days, weeks, months?? Hopefully the UPS folks will have that information.

[Anne Gaudette]

Poolio, on Jul 20 2006, 11:35 AM, said:

Our UPS quotes are back up,

Now the question is how long do we have until they go down for good? Is the old method definitely going to be dropped from the UPS site? Are we talking days, weeks, months?? Hopefully the UPS folks will have that information.

UPS Contact info:
Inside the United States
Customer Service
1-800-PICK-UPS (742-5877) - Domestic Services
1-800-782-7892 - Intl. Export / Import Services
1-800-833-0056 - TTY/TDD Access for the Hearing Impaired

Internet Technical Support (link to)
http://www.ups.com/content/us/en/contact/tech_support.html

[cgchris99]

If anyone hears how long we have, please post.
Since it's working, I'm off to install the XML module

[Poolio]

I received this reply from UPS:



Thank you for your email. While the UPS Datastream Tool is slated for
sunset no date has yet been set for deprecation. For this reason UPS
will continue supporting the Datastreaming, HTML, and XML Tools.

Having said this, we encourage you to review the current list of OnLine
Tools at the following link:
http://www.ups.com/content/us/en/bussol/of...gy/automated_sh
ipping/online_tools.html and we would also encourage you to contact your
UPS Account Representative to help find a solution that will fit your
needs moving forward.

We hope this information clarifies this matter. Please let us know if
we can be of further assistance.

Thank You,

Chris Cardello
UPS OnLine Tools
UPS Third Level Production Support
uoltsupport@ups.com

cgchris99, on Jul 20 2006, 02:58 PM, said:

If anyone hears how long we have, please post.
Since it's working, I'm off to install the XML module

[stryct9]

Has anyone tried the XML feed? I used the the contribution - http://www.oscommerce.com/community/contri.../search,ups+xml. It seems to be giving me the methods but no price attached? Has anyone had this problem? I am using php 5.0 / 2.2-MS2 and have a canadian store.