I am facing the same issue which you have described below:
2. The Paymentech environments do not talk to each other. If you've got the OSC switch set to run in Test mode, you'll be sending data to their Test server. If you've got the OSC switch set to run in Production mode, you'll be sending data to their Production server. Each server needs to have your shopping cart's IP addresses loaded on it. If they're not, you'll bomb out with a 20412 error ("Precondition Failed: Security Information is missing"). The only way to get your IP addresses loaded on each server is to call the Orbital 800 number.
[FYI: Once the IP addresses have been added, you need to wait about an hour before you sending a sale through.]
If you can please tell me how to call this Orbital 800 number and get rid of this warning. Should I need to add some extra code or to do some extra setting.
Also my OSC Admin is not having the Test mode / Production mode option, which you are talking about in your statement.
Eagerly waiting for your response.
Thanks,
Manoj.










